Customer Service Quality Assurance

Victoria Sammons

*** **** **** ******, ******** *1455

773-***-****

*******.********@*****.***

August 2010-Current Western Illinois University, Macomb, Illinois

Education

Graduate May 2014

Bachelors of Science in Engineering Technology

• Statistical Quality

• Lean concepts

• AutoCAD

• Autodesk Inventor

• OSHA

• Management and Operations Management

•

2013-Current Wal-Mart, Macomb, Illinois

Work Experience

Customer Service Representative

• Resolved difficult problems with customers

and employees

• Provided excellent customer service

• Provided training for other employees

• Worked in a variety of areas

• Efficiently performed job duties

2009-2012 Shop N’ Save Market, Des Plaines,

Illinois

Cashier

• Resolved difficult problems through good

communication skills

1. • Provided excellent customer service

2. • Efficiently performed job duties

3.

2007-2009 Schwocher’s Household, Chicago,

Illinois

Child Care Provider

• Maintained children’s health

• Provided a safe environment

• Supervised multiple individuals

• Managed another’s household

• Efficiently performed job duties

Personal Profile

Personal Characteristics: Quick learner, work well with organized teams,

sociable, strong common sense, eager to learn, team leader.

Personal Interests: Football, Camping, Design, Baking

References

Mary Okunowski Customer Service Manager Des Plaines, Illinois

847-***-****

Tamie Knowles Human Resource Manager Macomb, Illinois

309-***-****

Tony Schwocher Police Officer Chicago, Illinois

773-***-****

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