Customer Service Technician

Tyler Scott Keisling

TK

**** ***** ****** ***** ********, CO 81503

T: 970-***-****

E: ***********@*****.***

Seeking a challenging position that utilizes my extensive technology background

Objective

and desire to be a part of a challenging team on night shift.

Laborer, Western Filament(Night Shift)

Experience

Grand Junction, CO 10/20/2013 Present

Responsible for offwinding and inking different braids of string and fishing line.

● Have had exceeded expectations one every review.

● Have scored 100% on quality of work.

● Perfect Attendance..

● Currently working there full time.

●

Escalations TSR, Press One Customer Care

Grand Junction, CO 11/2012 10/30/2013

Responsible for inbound and outbound customer service inquiries assisting

customers with the management of their accounts. Also working with customers to

resolve problems with the best possible resolution.

● Promoted to escalations in January 2013. Promoted to Stop Save February

2013 and trained for multiple campaigns.

● Have scored 100% on QA every week since employed.

● Perfect Attendance.

● Empathy, great telephone voice, quick learner.

● Currently working there 7 days per week and am on the emergency call list.

Warehouse Specialist, Alsco Inc.

Grand Junction, CO 01/2008 01/2013

Responsible for shipping and receiving, loading trucks, creating and maintaining

spreadsheets, inventory control. Reliably maintain a well organized warehouse of

supplies and distribute throughout the plant. Work has demonstrated emphasis on

both efficiency and safety.

Accomplishments

● Promoted to wash isle lead based on performance.

● Forklift certified

● Type 100 words per minute 100% accuracy.

● Elected to the safety team in 2009.

● Perfect attendance.

● Gave and completed my 2 weeks notice before leaving.

● Filling out purchase orders and ordering, direct contact with vendors and

shipment companies, completing and turning in paperwork with complete

accuracy.

● Maintained the computers and network in the warehouse as well as the

label printing equipment.

Customer Service Rep, Travel Centers of America

Ft. Bridger, WY 07/2007 01/2008

Job duties consisted of inventory control, cashier, customer service, light

maintenance, and janitorial duties.

Accomplishments

● Passed every till audit 100% compliance.

● Pay raise every 6 months

● Perfect attendance.

Homezone beta Technician, 2Wire

Tempe, AZ 04/2005 09/2006

Inbound technical support calls and assisting customers with business or personal

computer networking issues. Fixed issue on the first call so customer is pleased.

Accomplishments

● Promoted to Level 2 technician in 2 months.

● Promoted to VIP home zone beta technician in 2 more months.

● 9.8 out of 10 customer satisfaction survey scores every month.

Collins College Tempe, AZ

Education

Associates of Science PC/Network Technology 10/2005

Maintained 3.0 GPA while also working full time. A+ certification, TCP/IP, HTML,

Linux, Windows 98, 2000, ME, XP, Vista, 7. Apple iOS, Windows Server, Netware,

Novell, VMWare, Cisco, Network+, DOS and DOS applications, PC Hardware.

Microsoft Exchange/Outlook/Office

● Strong work ethic. Self starter. Enjoy hard work.

Skills

● I welcome challenges and am very good at multi tasking.

● Fork lift certified.

● Outstanding telephone etiquette, 100 WPM typing with 100% accuracy.

● I am very good at diagnosing and fixing problems with technology, both

hardware and software.

● I enjoy building custom computers in my spare time as well as weight

lifting.

Available upon request.

References

Contact this candidate