Sales Customer Service

CHIAO HSIEH

*** **** ****** ********, ** *****

Mobile: 646-***-**** E-mail: *****.*****@*****.***

EDUCATION:

Baruch College/ CUNY, New York, NY

Bachelor of Business Administration, Graduated May, 2012

Major: Operations Management Minor in Psychology

•Financed 100% of costs of education and living

•Work 40-45 hours while attending college full-time

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WORK EXPERIENCE:

Charter Brokerage, New York, NY

International Trade Specialist; Current

Transworld Freight System, Jamaica, NY

Forwarding Operations Agent; 08/2013-03/2014

• Daily interaction with customers and agents

• Coordinating and arranging of over sea’s shipping

• Interaction and negotiation with airlines and shipping lines

• Perform accurate data entry of cargo details

• Monitor cargo tracking and overseas delivery

• Validating freight bills and accurate invoicing customers and agents.

Top China, Brooklyn, NY

Manager; 07/2008- 11/2012

• Hired and trained 90% of the new employees on their job requirements

• Effectively and efficiently resolved customer complaints which lead to smooth work setting

• Organized and planned weekly schedule for eight employees

• Managed over $3,000 in daily cash inflow and outflow

• Order inventories weekly

TD Bank, New York, NY

Teller; 02/2009 - 10/2010

•Accurately processed daily teller transactions of deposits and withdrawals and personally assisted approximately 50-60

customers during each six to seven hour shift

•Handled over $150,000 in a single transaction

•Demonstrated knowledge of sales and promoted new products in meeting monthly sales goals

•Provided excellent customer service by phone and in person by answering and solving customer issues and needs

Kobron (Clothing Boutique), New York, NY

Sales Associate; 05/2006 - 06/2008

• Purchased and managed inventories on merchandises total valued over $20,000

• Trained new sales associates

• Successfully illustrated effective persuasive skill in retail sales by selling new products and meeting sales goals

GG Paintings, New York, NY

Administrative Assistant; Internship

• Assisted office manager on paper works, payments and billings

• Arrange and prepare paychecks daily

• Deal with clients on job requirements and specification

LANGUAGES:

Read and write fluently in Chinese

Fluent in Mandarin, Cantonese, Fuzhou, and Taiwanese

COMPUTER SKILLS:

Proficient in Microsoft Word and PowerPoint

Knowledge of Excel

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