Sales Service

C OL I N H E NE HAN

*** ********** ** **********, **, 13904 607-***-**** *********@*****.***

PROFESSIONAL EXPER IENCE

Gap, I nc., O l d N avy Vesta l, New York Un i ted Sta tes

Service & T r a i n i ng M a n ager, October 2013 - P resent

-Resolve customer compla ints rega rd ing sales and service.

-Review operat iona l records a nd reports to project sales and determine profitabi l i ty.

-P l an a nd di rect staff ing, t r a i n ing, and performance evalu at ions to develop a nd control sales and

service programs.

E l m i r a Business I nst i tute Vesta l, New York U n ited States

Admissions Representat ive, J uly 2011 - Ju ly 2012

-Advise students on issues such as course selection, progress towa rd gradu at ion, a nd career

decisions.

-Pa r t icipate i n student recru itment, selection, and adm ission, mak ing admissions

r ecommendat ions when requi red to do so.

-Represent i nstitut ions a t community a nd campus events, i n meetings with other i nstitut ion

personnel, and du r ing accreditat ion processes.

H a l f L ight T heat re Bingh amton, New York Un i ted States

Publ ic Relat ions M an ager, October 2012 - P resent

-Establ ish a nd ma inta i n effective worki ng rel at ionships with clients a nd medi a representat ives

a nd use these rel a t ionships to develop new business opportun it ies.

-Write i nteresting a nd effective press releases, prepa re i nformat ion for medi a k i ts a nd develop

a nd ma int a i n company i nternet or i nt r a net web pages.

-I dentify ma in client groups a nd aud iences, determ ine the best way to communicate publ icity

i nformat ion to them, and develop and implement a communicat ion pl an.

S U NY Oneont a Off ice of Adm issions Oneont a, New York Un ited States

Admissions Assistant, August 2009 - M ay 2010

-Advise students on issues such as course selection, progress towa rd gradu at ion, a nd career

decisions.

-D i rect, coordin ate, a nd evalu ate the act ivit ies of personnel, i nclud ing support staff, engaged i n

a dmin ister ing academic institut ions, depa r tments or a l umn i organizat ions.

-Represent i nstitut ions a t community a nd campus events, i n meetings with other i nstitut ion

personnel, and du r ing accreditat ion processes.

EDUCAT ION

-State Un iversity of New York College a t Oneonta, New York United States

M ass Commun icat ions, M ay 2010

-State Un iversity of New York College a t Oneonta, New York United States

Theat re, M ay 2010

ADD I T IONAL SKILLS

-P roficient in M ic rosoft p rograms such as M ic rosoft Office and Adobe Desktop.

-Working k nowledge of M ac compute rs and several M ac programs.

-Strong oral and w r i t ten communication skills.

-Strong background in over-the-phone skills.

-Modera te p roficiency in Adobe Photoshop.

-Strong backg round in social media including but not lim ited to Facebook, T w i t ter, L i nked In,

a nd I nstagram.

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