Customer Service Representative

Carolyn Lawrence

*** **** ***** **

Duncanville, Texas 75137

972-***-**** email: *******@*****.***

Career Objective

To secure an interesting position with your company to which my skills and

knowledge can contribute to the growth and overall success of the

organization.

Certification:

Paraprofessional Certification

First Aid/CPR

Centralized Policy Processing and CUW Inventory Management

Superior Customer Service Certificate

Knowledge:

. Account processing. Mail Sorting/Distribution. Billing/Balancing.

. Internet Marketing. Microsoft Word. Microsoft Outlook.

. Scanning/Indexing. Right Fax, Snagit.

. Chats. Customer service principles and techniques/Call Center/Retail.

. Office filing and record keeping techniques.

Skills/Abilities:

. Operate a personal computer to utilize word processing and spreadsheet

applications.

. Understand and follow specifications and instructions. Good communication

skills

. Schedule, organize, and complete work in accordance with deadlines.

. Demonstrate flexibility and respond to changing requirements and job

assignments.

. Work cooperatively with others. Work independently.

Work Experience

AAFES - Army Air Force Exchange Services - (2012 - 2014)

Customer Service Associate

Researches various on-line computer systems, and to the extent possible,

provides immediate response to customers, command, vendors and store

associates. Noted for reliability, accuracy, initiative and volume of work

processed. Researches and resolves inquires and complaints to improve

customer relations.

Duncanville Independent School District - (2011 - 2012)

Attendance Clerk/Textbook Coordinator/Receptionist

Input daily attendance in the Public Education Information Management

System (PIEMS). Compiles attendance records, issues attendance permits,

and answers inquiries from parents and school officials, using state

education code as guide. Administer first aid and medication to students

under the direction of health professional for the purpose of meeting

immediate health care needs. Coordinated the distribution of textbooks to

teachers and students. Maintained textbook inventory management.

Communicate effectively with school staff, faculty, students, and vendors.

Chubb Group of Insurance Companies (2005 - 2009)

Customer Service Representative

Process various work orders received from underwriters. Enter requested

coverage in the automated rating system. Prepare quote proposals letters.

Generate endorsements, cancellations and renewals. Maintain electronic

documentation and achieve service quality goals within the department.

Greet and assist vendors. Order and check the availability of supplies.

First American Corporation (2004 - 2005)

Tax Research Specialist

Researched and processed property tax information and payments. Entered

property tax information in automated system. Verified escrow, legal

descriptions and property tax exemptions with various tax offices.

Additional Experience

Federal Reserve Bank - Customer Service Representative/Researcher

Research and resolve complaints to ensure customer retention and

satisfaction.

Respond to customer inquiries and requests and resolved issues efficiently

and professionally.

Demonstrate best judgments in the disbursement of adjustments and credits.

Utilize multiple call center support application to efficiently assist

customers and agents.

Education

El Centro College-Dallas, TX

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