Customer Service Sales

Brandi Leigh Canter

Lorain, OH

************@*****.*** - 440-***-****

WORK EXPERIENCE

Client Service Representative

catamaran/aerotek - Avon Lake, OH - October 2012 to February 2013

Responsibilities

Assisted members with ordering perscription drugs.

Discussed information with members regarding their prescription benefit plans, including co -pay information,

medication alternatives, and all other related member questions.

Ensured all policies (HIPPA) and security messures were followed each call.

Processed Credit Card payments and sent out billing statements.

Customer Service

Tele Tech - Amherst, OH - August 2009 to July 2011

Responsibilities

Described product to customers and accurately explained details and care of merchandise. Answered

questions regarding plans and products, while maintaining knowledge of current sales and promotions.

Address concerns regarding customers bill and made adjustments when necessary. Set up and explained

extended membership contracts Maintained up -to -date knowledge of policies regarding payments, returns

and exchanges. on the spot. Received multiple reviews acknowledging my level of dedication to excellent

customer service. Provided customer service during an average of 200+ calls per day by answering customer

inquiries, solving problems and providing new product information. Ensured superior customer experience

by addressing customer concerns, demonstrating empathy and resolving problems

Teacher Assistant

Young Friends - Kent, OH - April 2008 to June 2009

Responsibilities

Assist in the creation of a classroom environment conducive to learning. Perform duties as planned under the

leadership of the Early Childhood Specialist. Interact with the children in a way which conveys respect and

nurturing. Support the social and emotional development of children. Provide activities and opportunities that

encourage curiosity, exploration, and problem-solving appropriate to the development levels of the children.

Maintain attendance records. Maintain a healthy and safe environment. Assist in the cleaning learning

plans.and straightening of the child care rooms at the end of the day, as well as putting away any outside

equipment. Prepare monthly, weekly, and daily learning plans.

EDUCATION

High school in general

Kent Roosevelt - Kent, OH

2007

ADDITIONAL INFORMATION

Store maintenance Top sales performer Telephone inquiries Customer service Credit card processing

Creative problem solver Excellent communication skills Fast learner Energetic work attitude Active

listening skills Strong organization Telecommunication skills Multi-line phone usage Adaptive team player

Conflict resolution Cash Management

Contact this candidate