Information Technology Project
Resume:
WAYNE EDWARD SHEPPARD
*****.********@*****.***
OBJECTIVES
To work in an environment which provides the opportunity to work with the latest various
hardware devices and networking methodologies
To utilize knowledge of current technologies and apply my problem solving skills adding value to
a well-developed IT organization
Expand experience and exposure with diverse IT environments to increase my knowledgebase of
current corporate IT network and desktop infrastructures
SKILLS
DESKTOP SUPPORT AND MANAGEMENT
Supported up to 90 desktops including on premise, virtual, and remote devices
o Provided trouble shooting and problem resolution for hardware and software problems
o Developed and executed plan to implement “at home” offices, including VOIP phones
and desktop systems
o Installed and configured peripherals components and drivers
Distributed software via Group policy across all desktops and servers
o Planned and supervised desktop migrations: Windows 3.1 -> Windows 95 -> Windows
98 -> Windows XP
o Successfully completed multiple email migrations: Lotus Notes -> Exchange 2000 ->
Exchange 2007
o Migrated desktops from on premise Microsoft Office solution to Microsoft Office 365
o Provided ongoing migration plans for multiple application releases over a 13 year period
Execute virus identification, eradication, and protection
Delivered documentation and training of in-house developed systems
NETWORK AND SERVER ADMINISTRATION
Provided network administration for 7 servers, including virtual and blade servers
o Provided TCP/IP and related Services-DHCP/DNS/WINS
o Continually updated, managed and maintained servers, desktops, routers, and switches
o Planned and executed implementation of various servers
SAN and virtualized Windows 2003 servers
VOIP phone server and desktop phones
o Selected and put into effect Spam protection, Cisco 2821 firewall/router
Currently CCENT certified – working toward CCNA certification
Installed and managed Microsoft Server stack, including,
o Managed user accounts using Active Directory
o Implemented and maintained Exchange 2000, 2003, and 2007, including
troubleshooting NDRs
o Implemented a Remote Access Server enabling employees full access to all network
resources remotely
o Developed and maintained both static and dynamic websites running on IIS
o In addition, provided support and maintenance for MS-SQL, Backup, and VMware
servers
Successfully completed multiple server migrations: OS/2 -> Windows NT -> Windows 2000 Server
-> Windows 2003 Server
DATABASE DESIGN AND DEVELOPMENT
Automated processes and developed business critical applications for call system, time keeping
and payroll, and pay-for-performance reporting
WEB APP DEVELOPMENT
Designed interactive, database-driven websites
o Event registration website - Using custom URLs in the invite, the site would prefill the
registration information, track any links clicked, and track when the email invitation was
opened. The site also provided web reporting for the Project Managers.
o Digital deliverable library – Designed and developed database driven website which
provided Project Managers the ability to easily add and update the deliverables in real
time with limited technical knowledge. Users were able to search, filter and sort the
Wayne Edward Sheppard – *****.********@*****.***
deliverables based on multiple criteria.
OTHER SKILLS
Power user of Microsoft Access, Excel, SQL
Practical experience with Linux, Debian and CentOS distributions
Programming experience with PHP, C, C#, Visual Basic, Perl, ColdFusion
EXPERIENCE
Director of Information Technology, November, 2003 – June, 2011
KMA One 6815 Meadowridge Ct, Alpharetta, GA 30005
Assistant Director of Information Technology, November, 1997 – November, 2003
KMA One 6815 Meadowridge Ct, Alpharetta, GA 30005
EDUCATION
Southern Polytechnic State University
September, 1993 – Graduated June, 1996 Bachelor of Science in Computer Science
Georgia Institute of Technology
September, 1985 – May, 1989 pursued Bachelor of Science in Electrical Engineering
REFERENCES AVAILABLE UPON REQUEST
2
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