Gang (Roger) Luo

**** ***** **** **, ********, WA, 98029

Cell: 206-***-**** Email: acemc5@r.postjobfree.com

PROFESSIONAL SKILLS

** ***** ******** ********** ** wireless voice/data network architectures, technologies, and specifications.

Expertise in 3GPP/3GPP2 cellular systems with a strong system-level and applied understanding of UMTS

(WCDMA/HSDPA/HSUPA/HSPA+), LTE FDD, CDMA2000 (1XRTT, EVDO Rev A/B/C), and WiMAX.

Comprehensive knowledge of radio air interface protocols and UMTS/LTE network architectures.

Broad experience in RAN and RF engineering activities including network planning, design, dimensioning,

optimization, integration, drive/flight testing, and KPI analysis. Working knowledge of Lucent/ZTE (EVDO) and

Ericsson (GSM, WCDMA, HSDPA, LTE, BelAir WiFi) infrastructures.

Fully proficient in set-up, calibration, utilization and data processing of various RF planning and optimization tools,

including MapInfo (GIS tool), Xcal/Xcap(Accuver), Spotlight/Analyzer (Actix), TEMS Investigation/Discovery

(Ascom), Atoll (Frosk).

Effective analytical and methodical troubleshooting skills for system integration, validation, and technical support.

Genuine positive and friendly attitude paired with excellent written and verbal communication skills to

empathetically, sincerely, and effectively resolve challenging customer and team member situations.

EXPERIENCE

Radio Access Network (RAN) Engineer

May 2011 - Current

New Product Introduction (NPI), Ericsson Inc., Bellevue, WA, USA

I validate and deliver RAN software release and new hardware products to high profile customers including AT&T and T-

Mobile by:

Performing validation testing on interface, messaging, and protocol layers in internal and customer lab environments

and live networks.

Developing and designing methods, tools, and scripts in accordance with customer’s requirements and industry

standards.

Monitoring and analyzing counters and KPIs trending report with recommendations to solve performance degradation

issues including high drop call, low throughput and low accessibility.

Carrying out optimization techniques (mechanical/electrical tilting, appropriate transmission power setting, neighbor

list analysis, RAN parameters tuning etc.) for optimal site/cluster performance during the projects.

Supervising troubleshooting by managing and tracking issues to resolution with customers and internal teams.

Leading testing for customer and live network implementation involving regression and feature testing, validation,

integration, and network rollout.

Customer Advocacy Engineer

Professional Service Team, ip.access, Bellevue, WA, USA August 2010 -

May 2011

I was responsible for introducing 3G femtocell products into customer networks, including solution customization and on-

site and remote technical support. In particular, I

Worked closely with the DEV team and customers to ensure all issues were correctly categorized and prioritized.

Analyzed data logs to identify and implement network performance improvements.

Validated third party equipment for use in customer networks.

Network Support Engineer

Technical Support Service Team, Aircell LLC, Itasca, IL, USA September 2007- August

2010

I provided Tier III technical support for Aircell’s Air-to-Ground EVDO Rev. A network and Airborne Broadband System

(gogo inflight internet service). In particular, I

Provided e2e technical support through issue documentation and troubleshooting.

Diagnosed, isolated, evaluated, and repaired network faults and issues.

Led network outage recovery efforts and managed network problem resolution.

Fostered ties with third party vendors (ZTE, Broadhop, Qualcomm, Cisco) to arrive at permanent solutions for network

and equipment issues.

Network Performance Engineer

Network Operations, Rogers Wireless, Toronto, ON, Canada August 2006 - August 2007

I was responsible for monitoring, analyzing and improving UMTS/WCDMA network KPIs. In particular, I

Monitored and analyzed the trend reports to pinpoint problems and ensure that network performance met required

KPIs.

Proposed and evaluated RNC and nodeB level parameter changes to reduce call access failures, dropped calls, and

improve handover behavior.

Tracked and reported all critical and major RF optimization and software problems during network deployment.

RF Engineer

3G Mobile Network Planning Division, China Telecom, Shanghai, China September 2002 - July 2004

I was involved in network planning, deployment for 3G mobile networks (UMTS/WCDMA, CDMA2000). In particular,

Worked closely with vendors (Ericsson, Huawei, ALU) to launch China Telecom’s UMTS/WCDMA commercial trial

network.

Led RF planning, tuning, and optimization efforts to meet post-launch KPIs.

Provided direction, motivation, guidelines, and technical training to internal teams.

EDUCATION

Master of Applied Science, Electrical and Computer Engineering

2004 - 2006

Ryerson University, Toronto, Canada

Bachelor of Engineering, Computer Communications

1998 - 2002

Nanjing University of Post & Telecommunications, Nanjing, China

RECENT RECOGNITION AND AWARDS

March 2014“Great initiative to help paving the way for deployment” By PM Stefan Bergenheim, AT&T LTE RRUS 12

A2 project.

October 2013“High performance and role model in AT&T LTE release 13A project”

By Manager Vince Sicurello.

September 2013“Sustained excellence in 2013 in the category of ‘Customer First’”

By AT&T customer unit and Ericsson Inc.

February 2013“Perseverance and innovative solutions for keeping the project on track”

By Project Manager Peter Carrel, AT&T DUW migration project.

January 2013“Individual technical knowledge and excellent technical support in multiple FOA projects”

By Project Manager Peter Carrel, AT&T RBS6202 DAS project.

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