Project Manager Customer Service

THAD H. GIVENS IV C: 704-***-**** ?

**********@*****.***

INDUSTRIAL & SYSTEMS ENGINEER

Green Belt Certified, 2007

Six Sigma Certified Engineer with an academic foundation and diverse

experience in Lean manufacturing methodologies and techniques with a focus

in process improvement, cost control, and maximizing materials, energy, and

other resources. Strong project management and leadership skills. Regarded

as an analytical thinker with keen problem solving abilities. Collaborative

work ethic and practical experience working with cross-functional teams.

Qualifications include:

? Human Factors & ? Quality Control/ ISO ? Project Management

Ergonomics TS16949 ? Productivity Improvement

? Lean / Kaizen ? Cost Estimating / ? AutoCAD / Arena / MS Office

Methodologies Budgeting / Solidworks

? Engineering Tools ? Usability

(FMEA) Techniques

ENGINEERING & MANUFACTURING EXPERIENCE

MOBIS - West Point, GA

Nov 2012 - Present

Production Specialist

Responsibilities

Lead Specialist Cockpit Modular Line (CPM)

Perform process failure modes and effect analysis (PFMEA) on manufacturing

process operations. Evaluate and improve people,

Material and information flow in all aspects of value stream and all areas

of responsibility. Measure and improve work methods and

Maintain time standards using MTM, stopwatch time studies and work sampling

studies.

. Develop and improve Standardized Work Instructions.

. Collect, track daily and implement improvements for Production UPH

on all lines

. Collect, analyze and report rework issues for all lines, utilized

by management.

. Ensure Engineering Order (EO) changes are properly implemented.

. Create 4M Process change report for customer.

. Investigated and identified Quality Defects and potential Quality

issues.

. Conduct and Report 3 Panel problem solving documentation. (Root

Cause Analysis, 5 Why, etc.)

. Create and implement Quality Checks and procedures within

manufacturing process to reduce (FTTQ) defects occurrences. (First

Time Through Quality)

. Generate formal countermeasure documentation and ensure proper

implementation consistent across all shifts

. Partner with Managers, Assistant Managers, Supervisors and Team

Leaders in relaying information to management with regards to

countermeasures, process improvement activities and team member

training.

Major Projects

Cockpit Modular Line Balance

Achieved continuous process improvement and increased process flow;

reduced Station Task requirements in order to reach optimal Takt Time;

opened a new work stations.

. Continuous Process improvement

. Performed Time Studies

. Kaizen Methods

. Identify process bottlenecks

. Process layout adjustments

. Standardize improvements

. Reduced Station Task requirements in order to reach optimal Takt

Time.

Project Manager - Audio Missed Connection

Managed a TFT trial that reduced Audio Missed connection frequency;

Successfully Reduced Audio Missed connection from TOP 5 defect list;

successful 89% reduction in Audio connection defects for customer.

. Cause and Effect Diagrams.

. Value Stream Mapping.

. Implement New Audio installation process and countermeasures.

Project Leader - Bumper Line & CPM Line Part Salvation

Indentified parts for a recycle process that resulted in a reduction in

material waste; created a process flow for Module Break down, Quality

Inspection, and Parts; managed daily Tear down team activities resulting

$94, 000 savings in scrap cost.

Project Manager - FEM Front End Module Sub Assembly Takt Time Reduction

Create a proposal, budget, and time line for project completion. Work with

HR to identify and fill personnel needs. Oversee creation of New Training

program and procedures. Implement and control to new assembly training

across 3 shifts.

JOHN DEERE - Moline, IL

Industrial Engineer (6 month Contract position)

May 2012 - Nov 2012

Performed process failure modes and effect analysis (PFMEA) on

manufacturing process operations. Updated (PFMEA) and Control

Plans. Rebalanced workloads and developed the most efficient work

environment suitable for increased productivity and

premium earnings. Supported OMS's development for new or revised products

as required.

. Updated the Sequence of Events (SOE) Cost standard to reflect the

current method of manufacture.

. Adjusted the base with the difference between Output standard output

hours and new Cost standard output hours corresponding with the issue

of the new standards.

. Update and Support OMS development for new or revised products as

required.

. Analyzed, proposed and implemented work instructions that reduced non

value added operations, waste and accident risks for manufacturing

operations.

SIX SIGMA & DESIGN BACKGROUND

HUMAN INTERFACE DESIGN PROJECT - Greensboro, NC 2009

. Design Graphic User Interface (GUI) utilizing Visual Basic software

for handheld device for use in medical field.

. Conducted Usability Surveys and Testing with School of Nursing

students and faculty based upon Nielsen's Usability Heuristics.

. Presented favorable design in the areas of User Control and Freedom,

Flexibility and Efficiency of Use, Visibility of System Status, and

Consistency and Standards.

NORTH BAPTIST HOSPITAL - Greensboro, NC 2007

. Conducted an Emergency Room analysis of the patient flow for the

hospital to address and reduce patient wait times.

. Conducted patient surveys and redesigned existing processes; analyzed

problem areas using process flow analysis, DMAIC approach and

statistics.

. Leveraged Six Sigma & Lean principles to reduce wait times; tested

improved processes via simulations.

. Delivered a presentation to the class Professor and Hospital

representatives on findings, recommendations and results.

SENIOR DESIGN PROJECT - Greensboro, NC 2007

. Redesigned the process flow for completing and submitting graduate

studies applications using Lean principles and value stream mapping;

mapped solutions for automating manual process, including statistical

charts and surveys.

. Delivered a presentation to Faculty and Staff on findings and

recommendations for reducing application wait times.

FACILITIES DESIGN PROJECT - J. BEAN - Greensboro, NC 2007

. Utilized Auto CAD to design a plant layout with detailed attention to

process improvement and optimized product flow.

. Presented the design solutions and review to the Professor and class,

including materials handling, flow and manufacturing.

LEADERSHIP & ENTREPRENEURIAL BACKGROUND

MANHANDLED, INC. - Greensboro, NC Jan 2003 - Jul 2005

. In partnership with four college peers founded an entrepreneurial

venture specializing in cleaning services. Elected COO with

accountability for scheduling of Shift Managers, daily operations,

finances and accounting transactions.

OTHER RELEVANT EXPERIENCE

Corporate Trainer, NOTCH, INC. - Charlotte, NC

Jan 2012 - Ap 2012

OnStar Customer Service/ Sales Rep., Convergys, Charlotte, NC

June 2010 - Feb. 2011

Graduate Assistant, NCA & TSU - Greensboro, NC Aug 2008 -

May 2009

Tracking Agent, UPS Contract, NCO - Greensboro, NC

Aug 2006 - Apr 2007

Collection Analyst (Part-time), BANK OF AMERICA - Greensboro, NC

Jul 2000 - Feb 2003

EDUCATION

MBA - Coursework /Project Management, Keller Graduate School of Management,

M.S. Coursework/B.S. Degree, Industrial & Systems Engineering, North

Carolina Agricultural & Technical State University, 2008

Relevant coursework: Six Sigma/ Lean, Project Management, System Safety,

Facilities Design, Production Planning & Scheduling, Human

Computer Interface, CAD/CAM, Computer Aided Manufacturing,

Time & Motion Study, Operations Research, Stochastic

Processes, System Modeling & Simulation, Solidworks: 3D &

Automated Modeling, Computer Integrated Design

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