Customer Service Representative

NISHTHA SHARMA

**** ********* ******** *******, ******* N9G 3R1 519-***-**** ****************@*****.**

EMPLOYMENT SKILLS

Assistant Store Supervisor

• Worked closely with Store Management in achieving monthly and quarterly sales targets

• Excellent resolution of complaints reported by the customers

• Hired and trained staff in job duties and company policies

• Assisted Management in day- to-day operation of the store by managing labour costs, counting

and ordering inventory and developing the company team

• Maintained opening/closing procedures – key holder

Additional Skills

• Fluent in English and Hindi

• Utilizes quick learning capabilities to gain knowledge of products and locations

• Maintains composure and remains productive in stressful situations

• Prioritizes and completes assigned tasks with speed and accuracy

• Works well independently or as a productive and positive team member

• Adaptable to change and learns quickly

EMPLOYMENT EXPERIENCE

FUTURE SHOP 2010 – 2013

Markham, Ontario Customer Service Specialist

KENTUCKY FRIED CHICKEN

2007 – 2009

Toronto, Ontario Shift Manager/Assistant Store Manager

TIM HORTONS 2006 – 2007

Toronto, Ontario Customer Service Representative

SUBWAY SANDWICHES & SALADS 2005 – 2007

Toronto, Ontario Front Desk Representative

NEO INDUS 2001 – 2005

Faridabad, HR, India Owner/Director

EDUCATION/TRAINING

DELHI UNIVERSITY Bachelor of

Liberal Arts

REFERENCES

Contact this candidate