Customer Service Manager
Resume:
Rafael Alameda torres
**** ***** ***** **** #***, Orlando FL 32822 ****.*******@*****.*** 407-***-****
OBJECTIVE To join your progressive organization, putting my abilities and experiences to help increase its
growth and success. My knowledge and experience will be key in your organization’s success.
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SKILLS & Customer service skills
ABILITIES • Solid independent worker
• Customer service
experience
• Strong interpersonal skills
• Strong organizational skills
• Strong work ethic
• Team player
• Experience in materials department (buying,
Planning, inventory control)
• English/Spanish fluency
• Computer literate (Microsoft Office Suite)
• ERP systems experience (SAP, BPCS, TMM
& QAD)
• Valid FL state driver license
EXPERIENCE MATERIALS SPECIALIST LIVE TV (AEROTEK)
AUGUST 2013 – PRESENT
Perform picking and packing of materials needed either for production or for final customer.
Perform the appropriate transactions in SAP.
Use Microsoft Office applications to perform duties related to the job.
RESIDENT PLANNER (BUYER/PLANNER) VENTION MEDICAL PR
2004-2013
Performed diversified duties under general direction to plan and procure about 300 Covidien
P.R part numbers based on ERP requirements. Procurement was for The MedTech PR, NJ and
CT manufacturing plants.
Reviewed and analyzed the MRP.
Plan and procurement of parts based on results of analysis.
Interface with Functional areas as Materials, Quality Assurance, Engineering and
Manufacturing of MedTech plants and of its customer, Covidien Healthcare.
Follow up on hot parts with manufacturing, shipping and receiving departments to avoid any
stock out.
Support of Finance Department to solved all financial discrepancies (AP & AR) for both parts,
Covidien and MedTech.
Generate reports to follow up on shortages, reschedules, past due orders, and issue new
orders based on requirements.
PLANNER COORDINATOR TNT LOGISTICS PR
2003-2004
Responsible for the management of the manufacturing and delivering process from receipt of
orders, internal and external manufacturing to service after shipment.
Proactive identification, solution and communication of production and shipment impediments
Effective prioritization of manufacturing orders.
Timely shipments per customer requests.
Follow up on Planner Coordinators group metrics of OTD, aging of customer returns repair
orders, among others.
Support Accounts Payable to solve discrepancies of invoices discrepancies from subcontractor
Electronic Manufacturing Systems.
MATERIAL HANDLER TNT LOGISTICS PR
2001-2003
Dispatched and sold all materials bought by HP to its subcontractor EMS in Mayaguez, PR. All
materials discrepancies were resolved for which received a monetary bonus from HP.
MATERIAL HANDLER HEWLETT PACKARD PR
2000-2001
Ensured to ship accurate shipments on time to Hewlett Packard PR distribution centers in US,
Europe, Germany and Japan.
EDUCATION UNIVERSITY OF PUERTO RICO, MAYAGUEZ CAMPUS
BACHELOR DEGREE IN BUSINESS ADMINISTRATION (B.S.B.A)
Industrial Management Concentration
CERTIFICATIONS APICS courses taken:
• Basics of Supply Chain Management (Exam passed)
• Master Planning of Resources (Exam passed)
• Detailed Scheduling and Planning (Exam passed)
• Execution and Control of Operations
• Strategic Management of Resources
REFERENCES EFRAIN TORRES, NEW BUSINESS DEVELOPMENT MANAGER
VENTION MEDICAL
HERIBERTO LORENZO, PLANNING MANAGER
COVIDIEN HEALTHCARE
SUE ANN TORRES, MATERIALS SECTION MANAGER
COVIDIEN HEALTHCARE
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