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Customer Service Manager

Location:
Signal Mountain, TN
Posted:
June 20, 2014

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Resume:

BEVERLY C. BODELL

**** ***** ***** *** ***********, TN 37405

Cell 980-***-****

Email: acem9f@r.postjobfree.com

PROFILE SUMMARY

Proven purchasing professional with experience in commodities and services.

Specific expertise in manufacturing sourcing, equipment purchases,

negotiations, services and contract management. Skills include knowledge

of Lean Manufacturing principles, SAP and Oracle processes, and inventory

management systems.

PROFESSIONAL EXPERIENCE

ABUTEC Industries Chattanooga, TN

Purchasing Agent 9/2013-3/2014

Responsibilities included manual material purchases for the manufacturing

facility in Soddy-Daisy, Tn. Administrative duties included the matching of

material receivers to manual PO's. Follow-through with the approval of

invoices and the filing of completed PO packets per direction of the Office

Manager. Reports created based from excel entries with accumulated spend

per project and quarterly reporting to Operations Manager. Expediting of

materials to accommodate a very fast paced high energy manufacturing unit.

Invista S.A.R.L, (formerly DuPont) Columbia, SC & Chattanooga, TN

Centralized Buyer 2011-

2013

Responsible for the tactical buys for Mill Supplies for the United States

and Canada. Assuring the buys are within a strategic plan directed by my

commodity lead. Automation and consolidation efforts are encouraged and

measured against overall performance. Working within the SAP platform

creating outline agreements, info records and source lists in order to

enhance and maintain automation efforts. Internally hosted catalogs, punch-

out catalogs and other contractual methods also contribute to our

automation efforts. Award of business is based on results from E-Sourcing

tools, RFP, RFX and Auction modules. Working closely with our India

representation to assure timely, accurate payment to our supply base.

Laid off due to restructuring lay off effected 10 people from the

Procurement group.

National Boiler Services, Chattanooga, TN

Purchasing Manager/Senior Buyer 2010 -

2011

Coached the Purchasing team to efficiently and effectively facilitate the

customer mills seasonal outages across the Southeastern U.S.

Accomplishments:

Reinstated the existing PO system to eliminate the use of manual PO's.

Trained Buyers and A/P on the use of the system and instituted Standard

Operating Procedures and flow diagrams for reference.

Administrator for inventory system implementation. Toolwatch.

Negotiated set pricing for repetitive buys for the outages.

Negotiated a National Agreement for gases and welding supplies and

implemented a one stop shop across the U.S.

Acquired new methods for equipment rentals for ease of use.

Contracted all office supplies for Corporate and for the outage supplies

which is website driven.

Created and trained employees of purchasing ethics.

Created a RFQ package that entailed insurance requirements, specific craft

requirements, and safety expectations to be completed by all sub

contractors. Profiles of the subs were built for Marketing/Estimating ease

of use.

Instituted a Single Source document with required signatures.

Coached the team to move forward from a mediocre customer service team to

one of "excellence" in customer service.

Contract position one year

DeVry On-Line Courses 2009

Utilized my time off taking some online courses.

Business Adminstration with emphasis in Project Management.

International Paper Company,(formerly Weyerhaeuser) Charlotte, NC

2005 - 11/2008

Purchasing Manager

Directed purchasing team of 2 buyers and 1 assistant buyer. Responsible

for contracted services for 1.4 million sq. ft. campus facility, HVAC,

roofing and grounds. Managed out-sourced point-of-purchase display

components including customized printing.

. Implemented JIT inventory program. It was utilized for our production

inventory, safety and janitorial needs. Substantial savings achieved

in inventory and downtime.

. Safety Chairperson, provided detailed monthly safety audits for the

site.

. Led the transition from Weyerhaeuser purchasing prospective to Int'l

Paper terms and conditions, non-disclosures and all forms.

. SAP purchasing system for all Direct buys.

. Invoice discrepancies were also handled through the SAP exception

reports

.

Company buyout layoff and many plant closures. Layoff effected 25000

employees in our division.

GE / Granite Services / GE Nuclear Division, Huntersville, NC

2003-2004

Procurement Specialist

Facilitated the fall outages and maintenance of nuclear reactors throughout

the U.S., and assisted engineering in communicating specifications for

necessary commodities. Responsible for direct and indirect spend to

support GE engineering and the nuclear sites maintenance outages globally.

. Ensured the on-time deliveries of all commodities and components.

. Managed reactor sight facilities including the hiring of contractors

and security services.

. Purchased nuclear steel/billots domestically and internationally

utilizing E-Auction processes, P2P Invoice processing. Oracle based

system I was considered the Oracle liaison.

GE announced they would be closing the Huntersville NC office. Relocation

opportunity to Wilmington NC.

Buckeye Technologies, (formerly Proctor and Gamble P&G) Memphis, TN 1994-

2002

Plant Buyer

Managed purchasing functions for the Memphis/Corporate site including the

corporate facility, manufacturing facility and product development facility

with a total of 400 employees.

. Reduced disposal waste costs by implementing a "Green" disposal system

saving $196,500.00 per year.

. Accomplished the purchase of "futures" natural gas saved $2.1million.

. Trimmed capital spending by implementing a forklift lease program with

full maintenance.

. Negotiated all commercial arrangements including price, delivery,

quality and service related to assigned purchasing portfolio.

. Served as ISO-9000 site representative for the manufacturing sector.

. Purchasing representative for the administrative implementation of SAP

Purchasing/Stores module. (Policies, procedures, flow diagrams and

training)

Coors Brewing Company, Memphis, TN

1989-1994

Contract Buyer

Member of purchasing team on a $148 million/material capital expansion

program. Established standard terms and conditions for procurement for the

Memphis Site, and worked closely with corporate legal counsel.

. Sourced and purchased capital equipment, controls, electrical

components, photo eyes, switches and construction materials.

. Ensured timely delivery and adherence to budget.

. Received Coors Profit Makers Award for saving over $1million in one

year.

. Eliminated all restocking charges at project completion.

PROFESSIONAL DEVELOPMENT

. Forbes Trail Vocational School - Monroeville, PA, Data Processing

. DeVry University currently pursuing Bachelors Degree in Business

Administration-emphasis in Project Management.

. Institute of Supply Chain Management - member 2000 - present

Inventory Management Systems - Oracle - SAP - Lean

Manufacturing Practices

. Hands on experience with E-Auction, E-Procurement, and E-Pay processes

References available upon request.



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