Customer Service Representative

ANA JEAN LUMABI

E-** Kapitbahayan bangus st.

NBBS, Navotas City, Metro Manila

Contact Numbers: 092********

Email Address: **************@*****.***

Objective: To deliver my duties to the fullest satisfaction of the superiors and

subordinates and to reach responsible position in future, work for the betterment of the company in any circumstances.

EDUCATIONAL BACKGROUND:

Tertiary Level: Our Lady of Fatima University

Bachelor of Science in Travel Management

Class of 2014

Secondary: Timoteo Paez Integrated High School

Class of 2010

WORKING EXPERIENCE:

• Practicum 2

Philippine Airline (Learning Center)-Office Trainee

October 2013-January 2014

• Practicum 1

Networld Hotel (Sm kenko spa)-Receptionist

April-May 2012

SKILLS AND ABILITIES:

• Computer Skills

• Self-motivated, friendly and a good team member

• I’m good in communication skills

• Ability to work efficiently

• Impressive personality and physical and mental fitness

• Ability to provide prompt service to the customers with a smiling face

• Love for the job accompanied by determination, dedication, devotion, and discipline

PERSONAL INFORMATION:

Height: 157 cm

Weight: 48 kg

Birthday: 03 June 1994

Birth Place: Manila

SEMINARS AND TRAININGS ATTENDED:

• Event Management

Megatrade Conference Center

September 30, 2013

Fidelio Seminar

Pan Pacific Hotel Manila

March 4, 2012

Industry Dialogue on the Importance of Strategic Customer Service

San Lorenzo Hall – Multi Purpose Hall

January 25, 2012

Culinary Tour

Pampanga and Tarlac

March 25, 2011

City and Hotel Familiarization Tour

Taal Vista Lodge and Tagaytay Highlands

November 23, 2010

CHARACTER REFERENCES:

1. MR. ANDREW JOHN Y FERNANDES

SWEP Coordinator, Travel Management Department

Our Lady of Fatima University

4433843 loc. 1

2. ISIDRA Y. CASTILLO

Business Woman, Printing Press

Brgy. Phase 1, Navotas City

351 3474

3. CECILIA D. MORGIA

Customer Service Representative, Cebu Pacific Air

E-18 kapitbahayan Navotas City

282 7843

I hereby certify that the above stated information is true and correct.

Ana Jean Lumabi

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