Customer Service Technician
Resume:
Houston, TX *****
***********@*****.***
ROwena Brown
To have the opportunity to join a growing organization that has
OBJECTIVE
need for a pharmacy technician. To build upon 10 years of
experience in the pharmacy
*Expert in understanding of Medicare and Medicaid processes.
SKILLS &
A BILIT I
*Strong background in FDA drug safety guidelines
ES
*H IPPA t rained
*Pharmaceutical storage awareness
*Exceptional patient care and interaction
*Strong decision-making ability
*Efficient and accurate
*RX Connect
*Connexus
*Strong communication skills
*Detailed- oriented
*Microsoft (Word, Power Point, Excel)
* Some compounding experience
EXPERIENC P HAR MACY TEC H N I C IAN, WAL-MART CENTRAL F I L L
E P HAR MACY
Ma rch 2014- present
This is a distribution center only for medications going out to
d ifferent Wal-Mart Stores. We label the unit of use packs, fill
K alish and Parrata Machines with medication, manually count
out pills, ship out medications to various stores, maintain a clean
work station, consult with Pharmacist on medications, pull
expired dates 3 months prior, stock medications on shelves, and
maintain good work enviroment for other workers.
P HAR MACY TEC H N I C IAN, COVEN TRY H EALT HCARE
January 2007- October 2009, June 2012- July 2013
I started working with the company back in 2007, and within a
year I was promoted to Senior Pharmacy Technician. I left in
October 31, 2009 due to a military move. I was rehired on June
25th, 2012. Strictly maintained customer and patient
confidentiality. Appropriately resolved customer issues,
complaints, and questions. Assisted in t raining new employees.
Verified patient data and billing information. Efficiently
answered multi-lined phone and processed high volume of order
requests from nurses, doctors and pharmacists. Communicated
d irectly with doctors’ office via telephone, fax, and email.
P HAR MACY TEC H N I C IAN, CVS P HAR MACY
September 2011- August 2012
Entered new patient profiles and prescriptions into medication
i nput software system. Provided friendly customer service at
p rescription drop-off and pick-up counters. Worked closely with
pharmacists and used medication input software to safely and
accurately dispense medication. Maintained drug inventory
levels by ordering necessary medications and supplies and
verifying deliveries against purchase orders. Verified patient
data and billing information. Correctly priced and filed
p rescriptions after they were filled. Consistently upheld proper
pharmacy and general safety procedures and standards including
cleanliness. Trained new employees. Communicated directly with
doctors’ offices regarding refills and questions on prescriptions
t hat were not written clearly. Maintained patient and customer
confidentiality.
P HAR MACY TEC H N I C IAN, Wal-Ma r t Pha rmacy
September 2002- October 2009
I did my externship with Wal-Mart Pharmacy and was hired on
once my externship was over. I entered new patient profiles and
p rescriptions into medication input software system. Maintained
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a clean work station and clean pharmacy. Verified patient data
and billing information. Trained new employees, Communicated
d irectly with physician’s offices regarding refills and questions on
p rescriptions that were not writ ten clearly. Consistently upheld
p roper pharmacy and general safety procedures and standards.
M aintained drug inventory levels by ordering necessary
medications and supplies and verifying deliveries against
purchase orders. Accurately dispensed medications. Provided
f riendly customer service at prescription drop-off and pick-up
counters. Accurately recorded compounded products and
p repared appropriate labels. Mixed various pharmaceutical
p reparations according to writ ten prescriptions. Maintained
p roper inventory levels, rotated stock and immediately complied
w ith prescription drug recalls procedures.
EDUCATION NAT IO NAL I NST I T U TE OF TEC H NO LOGY- P HAR MACY
Licensed by PTCB in Texas 11/2002. Registered pharmacy
technician in Texas in 08/2004.
License: PTCB: 240***********
Registration: Texas State Board of Pharmacy: 110877
K INGWOOD COLLEGE- General Studies
Received GED in 1997.
REFERENC LASH UNDA OWENS
ES Supervisor, Coventry Healthcare
Veronica Ortego
Pharmacy Technician, Coventry Healthcare
More references available upon request.
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