Customer Service Administrative Assistant

Leslie Thomas

Cell phone: 510-***-****

Email: **********@*****.***

My objective is to obtain an Administrative Assistant position in a company where I can

utilize my skills and experience, and add value to the organization. I would prefer to

return to a Customer service profession because I enjoy working with people. I have

excellent interpersonal skills. And I have achieved steady employment during my adult

life as a dedicated employee with excellent work ethics.

Professional Qualifications:

• Administrative duties: Data entry, creating spreadsheets, status reports,

research, customer service, answering phones, filing, faxing, copy and collating,

email and scanning documents, and ordering supplies.

• Administrative support to Managers: welcomed visitors, processed time cards,

scheduled travel arrangements, handled registrations, wrote protocols on policies

and procedures, took minutes from meetings, and sent memos.

• Participated in hiring process; training, and managed distribution of work.

• Transcription of physician's orders and handwritten notes of Diagnoses and

Procedures (from charts).

• Claims audit of HCFA/UB82 medical bills for the Skilled Nursing, Home Health,

and Durable Medical equipment departments for accuracy of payment and

coding.

• Examine Claims for compliance to Medicare and Medi-Cal, Insurance billing,

ICD9 and CPT4 coding protocols.

• Contract review and interpretation.

• Claim status, and Check research (stop payments, explanation of benefits etc.).

• Computer application programs such as; Member history, registration, Query tools, Ifile, Epic etc.

• Performed quality audits on the staff for assurance of correct denials, accuracy of

payments, distribution of letters, and adherence to compliance issues.

• Microsoft WORD, Excel, PowerPoint, and Lotus Notes/Outlook and Internet.

• Knowledge of Medical Terminology I & II, and HIPAA rules and regulations.

Employment History:

Kaiser Permanente Claims Auditor Continuum Claims Processing Center

March 2012 to February 2013

Kaiser Permanente Medical Bill Examiner Authorized Outside Medical Services

July 2005 to March 2012

Kaiser Permanente Administrative Assistant- Senior Quality Analyst Scan Center

March 1995 to July 2005

ADDITIONAL SKILLS:

Typing: 65 words per minute/Data entry: 11,500 per hr./Medical Terminology 100%

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