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Manager Customer Service

Location:
Olive Branch, MS
Posted:
June 20, 2014

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Resume:

Ara Neher

***** ****** ****

Ph: ***-

***-****

Olive Branch MS 38654

Email: acem4l@r.postjobfree.com

Career Summary

Fifteen years of Manufacturing, Materials and Distribution Center

management experience in the areas of injection molding, tubing, stamping

and wiring harnesses industries.

Education

Park University, Bachelors in Business Management

Webster University, Masters in Business Administration -Pending completion

Employment History

April 2010 to Present, Facility Manager - Yazaki North America Memphis TN

> Responsible for all operations of a distribution center with as a

direct supplier to automotive manufacturing plants for Nissan,

Honda of Alabama and Toyota.

> Work with logistics 3PL to manager facility inventory of over $30

million dollars in monthly sales with an accuracy improvement

exceeding company goals

> Successfully start up a warehouse consolidation for 3 large sites

into one central location

> Achieved inventory accuracy after consolidation during the first

year to 99.97%

> Improved and maintained targets for quality and delivery

performance

> Coordinate all efforts to meet ISO/TS 16949 requirements and

certifications

> Team obtained environment, health and safety certifications for

facility. Managed to reduce landfill waste to under one percent,

exceeded CTPAT regulations and OSHA 18001

> Champion cross functional activities with internal and external

customers to promote continuous improvement activities

> Managed the areas of Part Control, Quality, Rework and Warehousing

> Responsible to lead team to meet budget goals for the facility

> Implemented improvement activities to increase handling

efficiencies and reduce cost by working with customers and

suppliers

> Directly involved with team in root cause analysis and corrective

actions. The team exceeded customer PPM targets and company

internal quality targets.

> Team obtained Nissan Quality award for zero defects in 2012

July 2006 to April 2010, Facility Manager - Yazaki North America Canton, MS

> Responsible for all operations of distribution center for Nissan MS

> Managed inventory of over $10 million dollars in monthly sales

> Coordinated all activities to ensure on time delivery

> Improved warehousing operations and reduced warehousing space from

over 140,000 sq ft to only 70,000 sq ft in one year resulting in

annual savings of $380,000

> Achieved and maintain a PPM results for two consecutive calendar

years

> Obtained the first Quality Award from Nissan for Yazaki North

America for an operation that existed for over 20 years

> Managed QRE's and directly supervise rework and containment

activities

> Supervise Program Manager and oversee all model changes and design

changes for four different carlines

August 2004 to July 2006, Production Manager - Elcom, Inc/Yazaki El

Paso, TX

> Responsible for all production operations for Assembly and

Injection Molding production that included 40 molding machines and

over 140 molding dies.

> Managed over 150 employees, 5 supervisors and process engineers

> Coordinated efforts to reduced external Quality defects from 70

open claims to under 5 in a period of six months.

> Coordinated several improvement teams to reduce scrap, increase

efficiency and reduce internal defects.

> Eliminated customer order past due of assembly operations by

improving productivity

> Worked closely with all managers to prioritize the efforts and

resources

> Reported weekly results to the Plant Manager and VP including on

Schedule adherence, scrap results, Sales for molding and assembly

operations,

> Active leader in the implementation Employee involvement program on

Kaizen Activities, 5 Why analysis and work groups to reduce waste

Feb 2003 to July 2004, Production Control Manager Elcom/Yazaki North

America

> Managed all Production Control Operations for planning/scheduling,

Inventory control and raw material supply for El Paso and Mexico

plants.

> Department responsible for planning the production of up to 200

molding machines and 75 assembly lines, producing over 1 million

parts per day.

> Responsible for capacity planning including outsourcing and kick

off additional tooling.

> Monitored inventory levels to reduce obsolete material. 2003-2004

obsolescence inventory was reduced by 60% in a 12 month period

> Coordinated all efforts to increase the Delivery Ratio to

customers from 40% to 85%.

> Supported in the implementation of the production control system,

planning techniques, inventory movements and cycle count

Feb 2001 to January 2003, Production Control Supervisor Elcom/Yazaki North

America

> Responsible for all Material Control for Wire and Tubing operations

> Supervised planning, purchasing, warehousing and customer service

activities

> Reported to Plant Manager

> Conducted monthly meetings with customers to review Quality and

Delivery results.

> Active member of cost reduction activities that allowed the plant

to increase profit

> Prepared and analyzed short-term and long term Sales forecast

October 1995 to Jan 2001, Production Control Planner

> Prepared and adjusted production plan

> Responsible to maintained inventory levels for 100 finished goods

items and over 200 components

> Prepared capacity analysis reports

> Monitored daily production and follow up with each department to

implement corrective actions.

> Prepared weekly adjustments to schedule

> Calculated the requirements for raw materials and created and

monitored recovery plans for over-capacity situations

Additional Training/Certification/Skills

> MRP/CRP, Systems and Technologies and Master Planning (APICS

courses)

> Project Management

> Lean Manufacturing

> Supervisory training

> Molding Essentials

> Working knowledge and familiarity with several computer programs

> 5's principles and elimination of waste

> 5 why

> Bilingual English/Spanish

References

Available upon request



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