Customer Service Manager

Otto A Grajeda

****.*********@*****.*** 213-***-**** Chicago, IL

PROFESSIONAL STATEMENT

I am a highly experienced Customer Service Professional, and Graphic Designer able to in a fast-paced environment,

with minimum supervision, while maintaining emphasis on the highest quality of professionalism. I am comfortable

interacting with all levels of the organization with excellent problem solving and negotiating skills. I conferrable

making quick and difficult decisions and able to work well under pressure.

SUMMARY OF QUALIFICATIONS

Windows 8/8.1 Knowledge Time Management

Apple OS X and Mobile Platform Project Management

Android Great Communication and Written Skills

Linux Operating Systems Knowledgeable in Creative Suite Software

WORK EXPERIENCE

Discover Riverwoods, IL May 2014 - Present

Graphic Design Assistant

As Graphic Design Assistant I am responsible for creating concepts for promotional and marketing ads. Design and

compose marketing collateral both print and online (newspaper, magazine ads, direct-mail, invitations, signage, email

campaigns, website banners). Prepare all final artwork to print-ready files, while checking for accuracy and quality.

Perform print production jobs in-house. Complete product photo retouching and color correcting for web and large-

scale print projects. Handle multiple projects simultaneously while insuring all are completed within deadline.

Communicate with manager to ensure artwork is accurate and up-to-date.

Sabrent Los Angeles, CA Sept. 2013 - March 2014

Technical Support Representative

Responsible for providing premier support and solutions to customers of Sabrent’s Internet service and product line.

Armed with superior technical knowledge and a passion for customer satisfaction, I provide solutions to customers in

a helpful and friendly manner. I was accountable for analyzing, troubleshooting and supporting the end-user with

internet devices, computer installation of hardware and some software. Answered an average of 20-30 inbound calls

per eight-hour shift, and provided solutions to customer or escalate as needed.

Arete Los Angeles, CA May 2013 - Sept. 2013

Senior Graphic Designer

Planned and ran design meetings, prepared and executed design reviews with executives, customers, product managers

and engineering teams. Worked with product managers to understand and interpret user needs, and with engineering

teams to negotiate design plans that meet those needs within a constrained budget. Delivered on-time even in the face

of late-breaking market data, and made trade-offs quickly to ensure uninterrupted development progress. Led efforts to

build and demonstrate innovative solutions, then use those in reviews and user tests to gain feedback and validated the

designs prior to building it. Utilized user experience design, interaction design, wire-framing, using complex

enterprise software product Adobe Photoshop and Adobe Illustrator.

Menus To Go Streamwood, Illinois April 2012 - Aug. 2012

Senior Graphic Designer

Prepared work to be accomplished by gathering information and materials. Planed concept by studying information

and materials Illustrated concept by designing rough layout of art and copy regarding arrangement, size, type size and

style, and related aesthetic concepts. Communicated and arranged meeting with clients in order to get approval of

concepts. Prepared final layout by marking and pasting up finished copy and art.

SolutionPeople Chicago, Illinois June 2010 - April 2012

Lead Graphic Designer

Reported to the principal in charge and Director of Business Development. Worked across multiple platforms (print,

presentation, interactive, etc.) to create visual materials that compellingly communicated the firm’s value to it’s

clients. Provided graphic templates and design direction for other designers within the department and continually

improved a consistent corporate branding message. Collaborated with other marketing staff and design professionals

to effectively communicate a range of ideas, messages and concepts to both external and internal audiences. In

addition, I had the pleasure to be the Lead Designer for the company’s first ever Mobile App for it’s training purposes

which included working together with a team of engineers and organizing team meetings.

EDUCATION

The Illinois Institute of Art Schaumburg, Illinois 2007 - 2009

Associates in Applied Science & Graphic Design

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