Manager Project

ANKUR GULATI

***** ********** *** ******, ** ****7

EMAIL: ***********@*****.*** MOBILE: 240-***-****

SENIOR IT MANAGER

US CITIZEN, providing quality and timely support, manage IT projects and budgets. Serve as primary

contact for support and report directly to the Senior Management. Maintain excellent written and oral

communication skills, problem resolution abilities and ability to be flexible to perform accordingly. I have

held positions of increased responsibilities for TV Channels, Public Relations, Architecture and

Management Consultancy firms that include Network Administration, IT Manager, Desktop Support,

Server Support, Operating System Upgrades, and Hardware Support.

QUALIFICATION HIGHLIGHTS

IT Manager Operations Management Desktop Support

Network Administrator Migrations and Upgrades IT Strategy Development

Project Manager Technical Analysis Infrastructure Expansion

TECHNICAL EXPERTISE

Certifications: MCP, Security Plus, ITIL Foundations (2011)

Technical Training: MCSE 2003, SharePoint 2013, CCNA

Operating Systems: Windows 8.1, 7, Vista and XP, Windows 2003/2008, 2012 Server, Mac OS X

Hardware: Avaya, Alcatel, Cisco, Juniper Switches and Routers, Desktops, Laptops and

Servers (Dell, HP, Compaq), Modems, Network and Fiber Channels cards,

Printers and Scanners, Blackberry, Iphone, Ipad, HP P2000 G3 Fiber and D2700

Storage

Software: Exchange 2010, MS Office 2007/2010, Citrix Client and Server, Blackberry

Enterprise Server, Windows Terminal Server, Symantec Backup Exec, Antivirus

& Ghost, Windows WAIK, CA Arc Serve,, Adobe Acrobat & Photoshop,,

Alcatel VoIP manager, Covad Dashboard, Postini Email Support, Service-Now,

Peoplsoft, Acenza, Oracle.

PROFESSIONAL EXPERIENCE

National Geographic Channel International/Fox International Channels, Washington DC

A leading cable network channel being broadcasted in over 50 countries around the globe. Managing

Information Technology including Global IT Projects, Annual Budgets, IT Audits, Server, Application and

User Support for the channels.

Sr. IT Manager May 2010 – Present

• Supervise 5 Desktop support staff.

• Implementation of Service Now ticketing portal.

• Develop and Maintain Annual IT Budget of over $1M

• Manage Hardware and Software via Asset Management System

• Purchase IT Equipment for Washington DC

1

• Microsoft O365 Migration.

• Project Managed – Network Migration between corporations

• Deployment of Polycom VC CMA System to over 25 countries

• Coordinate Microsoft Exchange migration for North America and South Asia

• Coordinate and implement roll outs of Windows 7 in Washington DC and Sydney Office

• Coordinate purchase of various servers and Video and Audio broadcast equipment

• Setup Windows 7 images using Symantec Ghost and Microsoft WAIK.

• Maintain and manage server upgrades, installs, backups, and network.

• Manage Global FTP Site utilized for critical video transfers (holds over 50 TB of Data)

• Manage IBMS (Media Rights, Content Sales and Financial System) Servers

• Setup and Install SharePoint Server 2013 for Local Intranet and Online Workflow.

• Develop and Maintain Annual IT Budget of over $1M

• Perform Bi-Annual Audits of Servers and Financial Systems for SOX Compliance

• Provide user support to over 130 staff in Washington DC office

• Coordinate and ensure multi-user computing systems are well supported

FENTON Communications, Washington DC

A leading Public Relations firm with offices in Washington DC, New York and San Francisco. Supporting

over 100 employees and manage a team of 5 administrative staff.

Network Administrator/IT Manager December 2006 – April 2010

Held multifaceted responsibilities to upgrade, install and administer network infrastructure and new

telecommunications systems that support staff of 100 employees. Established new IT policies and

improved inventory management system for all offices. Aid in development of business continuity and

disaster recovery plans, maintain current knowledge of plan executables, and respond to crisis in

accordance with business continuity and disaster recovery plans.

• Successfully migrated from Windows 2000 to Windows 2003 and 2008 server

• Effectively consolidated Citrix MetaFrame to Presentation Server 4.0 farm

• Planned and implemented enterprise wide File replication system using Windows Server 2003

• Coordinated successful relocation of DC office to new location

• Provide end user support for hardware, software and Windows operating systems for main office

and remote locations using VNC Client and Bomgar remote appliance.

• Manage 7 Windows 2003 server, daily backups, antivirus and license manager

• Coordinate with outsourced vendors to resolve conflict and outages of Exchange, Blackberry

Server and Cisco routers and VPN tunnels

• Manage Company Intranet using basic HTML

• Routine travel to other branch offices for Infrastructure management and oversee IT projects

• Prepare IT Budgets and implemented new IT purchase and invoice approval process

Lehman Smith & McLeish, Washington DC

An Architecture firm with top fortune 500 clients. Supporting over 50 employees including overseas

consultants.

Systems Administrator/Network Manager March 2006 to December 2006

• Successfully installed and implemented MS SQL Server 2005 for Financial Management Server

• Administered Exchange 2003 and Blackberry Enterprise Server

2

• Administered and configured Alcatel Managed Switches and Routers

• Help Desk / End-user support for hardware, software and Windows operating systems

• Troubleshoot, diagnose, research, resolve and document technical issues surrounding MS Office

and wide range of Architectural software products

• Implemented and deployed desktop images using Symantec Ghost

• Prepared IT Budget, various presentations including company network infrastructure expansion

and communication expense analysis

Arcaid Systems, Washington DC

IT consulting firm providing support to Architecture Firms. Assigned to BBG-BBGM to manage and

support over 50 employees and support IT staff in remote offices.

Network Administrator/Short Term IT Consultant December 2005 to March 2006

• Administered Exchange 2000 and Goodlink server

• Performed routine backups using BrightStor ARC serve backup software

• Teamed with the IT Staff in evaluating work status, addressing and resolving problems, and

ensuring compliance with quality and quantity standards

Jupiter Systems, Wheaton, Maryland

IT consulting firm providing support to Management consultancy and nonprofit organizations. Assigned

to Jupiter Corporation, a management consultancy firm to manage and support 25 plus in-house staff

and 10 federal contractors.

Desktop Support Engineer/IT Consultant March 2003 to December 2005

• Manage and Support 50 Novell Netware 6.0, Windows 2000 server and Windows XP

workstations

• Administered GroupWise 6.5, Deltek Time Collection SQL Server

• Provided computer related training to end-users and staff

• Evaluated and assisted in developing long-term strategies and capacity planning for meeting

future and current computer hardware needs

IBM Daksh), India

Daksh e-Services serve as a global hub to manage business processes for clients across the world.

Assigned to Intuit to provide online and phone technical support to TurboTax customer in US.

Technical Support Team Leader/Shift Manager September 2000 – September 2002

• Managed a technical support team of 20 agents

• Project Shift Manager to supervise 80 technical agents

• Conducted weekly training sessions, daily brown bags and revise resources to meet new training

requirements and keep technical information up to date

• Oversee routine maintenance of the workstations on the floor, to maximize uptime for the client,

and minimum technical hindrances at our end

• Promoted professional project management practices within the technical team

EDUCATION

MBA in Information Technology: Amity University

3

Bachelor of Arts, Economics: University of New Delhi, India

Diploma Certificate in Network Centered Programming: National Institute of Information

Technology, India

Certificate in Computer Hardware Engineering: Jetking Institute of Hardware Engineering, India

4

Contact this candidate