Customer Service Manager

Antoinette Brown

RECEPTIONIST/OFFICE ASSISTANT

Suitland, MD

**************@*****.*** - 301-***-****

Accomplished Office Administrator/Customer Service Specialist

Accomplished and professional Office Administrator with over 15 years of extensive experience in

office management, administrative support and customer service. Exceptional team member with strong

logistical skills and a keen ability to improve productivity and employee engagement through organizational

improvements and team building. Seeking a careered position where I can utilize existing professional skills to

assist in the daily operations of a business or organization, while enhancing my leadership and interpersonal

skills

WORK EXPERIENCE

Receptionist/Office Assistant

Luggage and Logistics - Virginia - February 2013 to May 2014

In addition to my responsibilities associated with my role as an Office Manager for a leading baggage handling

companies, I also served as the Supporting Dispatching Specialist for the remote project office.

* Directly supported the Branch Manager, which included calendar management, scheduling, drafting

correspondence, screening of calls, and mail processing.

* Managed the day-to-day operations of a fast-paced dispatching location with the capacity to provide

comprehensive office support for a branch manager and delivery teams.

* Completed complex administrative and business oriented projects assigned by Branch Manager and sales

department.

* Interacted with internal and/or external customers to answer questions, research, and resolve problems that

require in-depth knowledge of the function, and process transactions within scope of authority.

* Reconciled invoices statements for payment; monitored and updated payment record.

* Corresponded with delivery teams to ensure accurate delivery of goods and customer's satisfaction with

service.

* Managed the in-office and electronic filing records for the Southern Maryland office containing confidential

documents.

* Exhibited strong oral and written communication skills along with the ability to motivate others, encouraged

them to increase both productivity and work quality.

* Promoted an unwavering commitment to customer service and positive work relationships.

* Ability to follow through on projects and multi-task in a high-stress, fast paced, ever-changing environment

with tight deadlines.

Receptionist/Office Assistant

Bags, Inc - Virginia - March 2007 to February 2013

Extended outstanding customer service to both internal and external customers along with clients and potential

customers via telephone and in-office.

* Performed daily tasks with a high degree of accuracy and confidentiality to ensure proper processing and

maintain the integrity of the customer's information

* Served as the point of contact for preparing documents for archiving. This process includes collecting the

documents, preparing them for shipping, maintaining the archive logs and submitting a retrieval notification for

any documents requested by management.

* Managed the filing system for the local office which contained over 1,000 client records confidential

information, special requests and records, personnel files, billing invoices, and contract agreements.

* Reconciled invoices statements for payment; monitored and updated payment record.

* Proficient in the use of office equipment such as computers, printers, scanners, fax machines, laminating

and postage machinery.

EDUCATION

High School Diploma

Joel E. Spingarn Senior High School - Washington, DC

1977

SKILLS

Experienced with all office equipment including but not limited to fax machines, scanners, copiers. All postal,

FedEx and UPS machines, codes and regulations. Computers and all phone systems. All MS software, Excel,

Outlook, and Google. My Customer skills are excellent, my phone voice and etiquette are the best bar none,

capable of handling over 20 phone lines successfully. I am dependable, punctual and have no commitments

that will keep me from coming to work and staying focused on the duties at hand or working overtime. Team

player and leader, problem solver and can handle a myriad of duties effectively. A willingness to assist others,

peoples' person. Detailed oriented, need no supervision, self starter. Able to supervise and motivate those

around me as well as myself. Learn quickly and always willing to increase my knowledge to elevate my skills

and become more effective in the workplace.

ADDITIONAL INFORMATION

Office Management

Administrative Support

Customer Service

Billing/Accounts Payable

Payroll Reconciliation

Relationship Building

Proactive Communication

Personnel Management

MS Office Suite Excel Access Outlook

ADP

On Time

Dart

Contact this candidate