Customer Service Services

Shondell Simon

**** ******* ***** ******, ******* L1K0C6

Tel#: 905-***-****

**************@*******.***

Objective: To obtain part- time employment that will allow me to accumulate experience and

knowledge that will assist in increasing productivity and enhancing customer service at your

organization.

Education:

Maxwell Heights secondary School 2009 September-2014 March

1100 Coldstream Dr, Oshawa, On

Attained an OSSD

York University 2014 September- Current

4700 Keele St,

Toronto, ON M3J 1P3

Skills:

• Proven customer service skills gained through interacting with customers

• Ability to work independently and interact with others in groups or teams in ways that

will effectively contribute to work related goal achievements

• Developed investigative and critical thinking skills along with the capability to organize

and analyze large amounts of data for report creation

• Ability to learn new procedures/policies in a short amount of time

• Manages the use of time appropriately to complete any given tasks

• Attained strong problem-solving abilities

• Contain sound knowledge of Microsoft word, Power-point, Prezi, Adobe ( Photoshop

Illustrator, InDesign) with a Typing speed of 44 wpm

• Takes responsibility for one’s own actions, decisions, and consequences

Work Experience:

Total Remote Services: June 2012-Present

Call Centre Agent

• Act as order agent for Swiss Chalet

• Demonstrate clear communication by interacting with customers

• Accurately taking orders in a courteous and professional order

• Executing basic mathematical skills by calculating customer orders

Oshawa this week: May 2007- May 2014

Shondell Simon

1360 Maddock Drive Oshawa, Ontario L1K0C6

Tel#: 905-***-****

**************@*******.***

News Paper Carrier

• Provide exceptional customer service through client interactions

• organizing my route to ensure efficient delivery of product

• Maintaining accountability of papers received

Carlene’s Cook House June 2012- August 2012

(Catering Services)

Server

• Provide excellent face to face customer service

• Professionally handled of orders in a fast-pace environment.

• Served customers at community function at the Peter Paul banquet Hall

Reference:

Available upon request.

Contact this candidate