Customer Service Manager

DORA FERNANDEZ

*** **************** *****, ******** ** 75149 Cell:469-328-

**** ***********@***.***

professional summary

Seeking a position with a well-established company where I can grow and utilize my

skills to their full potential.

Skills

Bilingual Reliable

Organized Willingness to learn.

Detail oriented Knowledge of PC and Microsoft Office

Great customer service Work well independently and with a team

Flexible Time Management

work Experience

05/2013 to Key Carrier/ Smiles Leader, Payless Shoesource

current

Started working as a sales associate in May of 2013. Focusing on customer service is my

company’s number one priority. After a couple of months and some intensive training I was

promoted to Key Carrier/Smiles Leader. I can be left in charge of the store for a whole shift

when my manager is not around. I am now able to open and close the store by myself with no

problem. I have plenty of cash handling experience as well as customer service. This position

was certainly a great opportunity to get more experience, I learned a lot about how Payless

operates and is able to stay competitive throughout the years.

11/2010 to Cashier, Long John Silvers

04/2013

I started working at this fast food restaurant to be able to gain some work experience. I started

as a cashier and ended up working on drive-through. This was also a great working experience

since I was able to interact with different customers all the time. I worked at this location for

over two years.

Education

BBA: Marketing with a minor in Business Administration-

Texas Woman’s University - Denton, TX U.S.

Eastfield College- Mesquite, TX

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