Project Manager Customer Service

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Robert K. Smith

**** ******* ***** ******, ******* 36609

T: 251-***-**** *****************@*****.***

O verview Proven technical expertise. Strong leadership. Outstanding customer service. Commitment to excellence.

More than fifteen years experience writing thousands of new programs, managing hundreds of projects, creating

thousands of enhancements, and mentoring hundreds of IT professionals plus more than a decade of helping

clients achieve their personal financial goals.

E xperience Financial Consultant Mobile, AL [2001–Present]

Research and analyze investments, which are designed to produce pre- and post-retirement income that exceeds

the S&P 500 with less risk. Help clients accomplish financial objectives by assessing their financial situation;

develop and present financial strategies and plans; monitor changes in financial status and life circumstances.

Adjunct Faculty ITT Technical Institute Mobile, AL [2001–Present]

Taught and/or tutored these courses: Intro to Personal Computers; Intro to Computer Programming; Database

Development; Network Standards and Protocols; Linux Operating System (installation, server config, and

commands); Linux System Administration.

Project Manager and Lead Programmer BellSouth Telecommunications Birmingham, AL [2000–2001]

Reengineered the reporting system by moving the data from IMS databases to DB2 tables and rewrote the

programs to access the newly built, user-friendly db2 tables. This rewrite improved productivity, efficiency, uptime,

accuracy, and flexibility. Trained users and junior programmers on the new system. Implemented best practices.

Senior Project Manager Compass Bank Birmingham, AL [1998–2000]

Successfully managed testing phase and implementation of Y2K ATM/VISA Project. From concept to

implementation, led and architected Disaster Recovery Project; core member of mock disaster group that

simulated and overcame disastrous scenarios.

Contract DBA Project Manager EBSCO Industries, Inc. Birmingham, AL [1997–1998]

Contracted with EBSCO to manage their Data Conversion Project, moving corporate-wide billing system from an

IMS platform to one using db2 tables. With extensive performance testing, I determined the new system could not

accommodate the size of the database. Recommended switching to Oracle, which saved the company millions

and the project. Enhanced hundred of programs for Y2K.

Senior Programmer Analyst GlaxoSmithKline Raleigh, NC [1995–1997]

While maintaining the payroll system, identified and corrected programming errors in the code that miscalculated

overtime pay. Integrated data from newly acquired pharmaceutical company. Wrote numerous ad hoc FOCUS

reports for staff scientist.

Programmer Analyst BellSouth Telecommunications Birmingham, AL [1992–1995]

Maintained all front-end jobs, which included all front-end edits for service orders. Worked unresolved trouble

tickets. Programmed user-paid-for enhancements. Tested new releases to ensure all implementation of needed

changes. On call 24/7 for my programs running in production.

Assistant Director Birmingham YMCA Birmingham, AL [1989–1992]

Installed and modified a FoxPro customer database and reporting system. Trained staff on the system. Entered

data for more than 10,000 members. Coached swim team. Hired the lifeguards, swim instructors, and other staff.

Computer Operator Troy University Birmingham, AL [1989–1992]

Maintained IBM 4331 DOS MVS/VSE. Tutored freshman and sophomore students.

Junior Programmer Analyst AmSouth Bank Birmingham, AL [1989–1992]

Installed and modified a FoxPro customer database and reporting system. Trained staff on the system. Entered

data for more than 10,000 members. Coached swim team. Hired the lifeguards, swim instructors, and other staff.

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E ducation B.S. in Computer Science Troy University Dothan, AL [1983–1987]

T echnology Languages/Programming

S ummary Cobol, Cobol II, CICS, DB2, SAS, Peoplesoft, Easytrieve, PL/1, Assembler, OS/JCL, MVS/JCL, JES2/JES3,

Focus Reports, Crystal Reports, Microfocus Cobol, Python, Visual Basic, C, C++, PHP, Java, VB.NET, ASP.NET,

HTML, XML, SQL, VSAM, Dbase, CSP

Databases

DB2, IMS DB/DC, Oracle, MySql, Microsoft SQL Server, Microsoft Access, Foxpro, Visual Foxpro

Networking

LAN, WAN with TCP/IP, SFTP, FTP

Programming tools

Xpeditor, Abend-Aid, Panvalet, Endeavor, Rexx/Clist, TSO/ISPF

Systems

IBM (Z/OS, OS/390, 4331 DOS/VSE), Microsoft Windows NT v4.0, LINUX (Fedora, Redhat, Ubuntu)

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