Customer Service Sales

THEODIS HOSKINS

**** *. ****

Chicago, IL *****

Residence: 773-***-****

Cell Phone: 773-***-****

*******.*******@*******.***

CAREER SUMMARY

A creative customer focused Professional. Highly motivated, proven and

proactive leader, recognized for sound judgment and known for my ability to

work effectively with varies work groups and teams of professionals to get

the job done,and done right. Experience in customer services, building and

developing customer relationships for retentions and revenue generation.

Account management, E-marketing/web-based experience. Background also

includes marketing, management, training, sales, research and problem

solving & negotiation skills. Displays strong team building skills.

Experience managing multiple accounts with solid administrative knowledge

and business skills. A multi-task professional committed to the

organization's mission and willing to work complex issues,to reach the

desired outcome.

PROFESSIONAL EXPERIENCE

CPS: Consultative and Mentor for male students in Chicago Public Schools.

10/2013- Present.

Costco Wholesales:Customer service Rep.

Provide customer service and problem resolution for internal customer.

ge COMMERCIAL FINANCE, Rosemont, il 6/ 2000 to 9/ 2011

Financial services provider that manages orders processing for sales and

lease. Also provides administrative billing, collections and customer

service for major accounts for the North America regions.

E-Marketing /Account Manager Specialist

Accountable for millions of dollars of revenue generate in marketing and

retention of customer for the sale of GE equipment.

. Achieved and met 100% revenue quota and target goals for 2007 thru 2009.

. Worked on several customer retention teams that returned or added over

$5000K in new customer sales to the major accounts division.

. Utilized strong communications skills to develop strong partnerships with

our internal and external customers.

MCI/WORLDCOM TELECOMMUNICATION, Chicago, IL 2/ 1991 to 5/ 2000

Global Business for residential and commercial communication in over 65

countries with over $30 billion in assets.

Account manager/Revenue Analyst.

Provided financial help for many of MCI largest accounts while marketing

their extensive line of telecommunication services. Responsible for

managing, advertising and marketing the major accounts division of over 200

accounts that billed and average of $300K in revenue per quarter.

. Displayed ability to multi-task in a changing and deadline driven

environment using strong problem solving skills which earned me an

Employee of theYear Award.

EDUCATION

BA, Sociology, Knoxville College, Knoxville Tenn.

PROFESSIONAL DEVELOPMENT

SIX SIGMA Training 2007

WET SYSTEMS Training 2006

My Learning Courses 2009

Self Training Development 2009

Customer service Training 2005

Compliance Training 2009

Security Certification & PERC CARD

COMMUNITY AFFILIATIONS

Men Mentoring Program For Boys

Community Assistant Program

Crusaders Ministries

United Way

TECHNICAL SKILLS

Outlook, Rumba, and Access

Microsoft Office: Word, Excel and PowerPoint.

Contact this candidate