Customer Service Representative
Resume:
Jamie Grigsby
Monore, LA, 71203
*********@****.***
PROFESSIONAL EXPERIENCE
RED LOBSTERMonroeLA
Server December 2009 - April 2014
My job as a server is to provide all guest with an excellent dining experience by
delivering cold drinks and hot food in a timely manner. I also handle day to day
duties such as maintaining a clean dining room and assisting in the back of the
k itchen if needed. I play a part of team leader to other servers by helping them with
questions and being a help mate if they are busy.
CLARK WILLIAMS STUDENT SUCCESS CENTERMonroeLA
Front Desk Secretary (Student Worker) August 2009 - January 2011
As a student worker at the student Success Center my job responsibilities included
answering and directing calls to counselors or scheduling meeting between student
and counselors. I also scheduled student tutoring times, and assisted with day to
computer lab duties such as organizing lost and found items, fixing minor computer
issues, and keeping track of students inside the lab.
ACCENT MARKETING (BOOST MOBILE)MonroeLA
Customer Service Representative May 2009 - October 2009
I handled any and all calls from boost mobile cellular customers. I answered
questions, set up new cellphone service, added or removed cell phone amenities, de-
escalated upset calls, and fixed any and all technical issues with service to the best
of my abilities.
EXPRESS CLOTHING MonroeLA
Sales Associate November 2008 - May 2009
Assist guest with finding express brand clothes that made them not only look great
but feel great about their purchases. I also accompanied them with online sales and
i n store purchases. Merchandised clothing displays, restocked, and inventoried
merchandise.
EDUCATION
Grant High SchoolDry ProngrLAUnited States
High School Diploma, Dec 2003
Excelled in JROTC as a Sergeant First Class, and squad leader, Successfully started
a d rill team and held position as Captain for two years running. Volunteered at
Charles Haywood Activity center for two summers. Exceeded in an accelerated
learning program which allowed me to graduate early.
University of LA MonroeMonroeLAUnited States
Completed coursework towards English/Journalism, Jan 2011
Was an active member of the Student Actives Board, received Louisiana T.O.Ps
scholarship, active in volunteer reading program, participated in and volunteered
w ith the University Mile,
ADDITIONAL SKILLS
I have an elaborate background in customer service with advanced skills in over-the-
phone communication
proficiency with computers
multi- tasking abilities
punctual
team oriented
goal oriented
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