Customer Service Representative

Rafiel Hilario

**** ********* ***** *** #* Tampa FL 33615 813-***-****

****.*******@*****.***

Objective

To obtain a position that will enable me to use my strong organizational

skills, educational background and ability to work well with people.

Professional Experience

Chase Suite Hotel 3075 N. Rocky Point Dr., Tampa FL November

2013- Present

Night Audit

Supervised to provide hotel services with primary focus on

customer service; plans daily operations, including room reservations

and schedules.

Implemented preventive maintenance and quality control for the

property.

Prepared and transmitted usage and property reports.

Performed other duties as required or assigned.

HSBC 636 Grand Regency Blvd, Brandon FL May 2013-August

2013

Records Department

Working in file room pulling and re-filling customer records.

Processed incoming correspondence.

Prepared outgoing mail.

Performed other general clerical duties as assigned.

Required to lift up to 50 pounds.

Inbound processing and putting away mortgages, loans and checks.

Chase Suite Hotel 3075 N. Rocky Point Dr., Tampa FL June 2011-

May 2013

Front Desk- Van Driver

Supervised to provide hotel services with primary focus on

customer service; plans daily operations, including room reservations

and schedules.

Implemented preventive maintenance and quality control for the

property.

Prepared and transmitted usage and property reports.

Performed other duties as required or assigned.

Print Market Plus 8019 N. Himes Ave, Tampa FL June 2008 -

August 2009

Customer Service Representative

Completed customer transactions accurately and in timely

fashion .

Maintained and enhanced customer account relationships by

providing excellent customer service.

Researched account information for customer inquiries.

Education

International Academy of Design & Technology, Tampa, FL

Associate of Science, Graphic Design, August 2010- April 2012

Leto High School 2006-2010

LANGUAGES

Fluent in both English and Spanish

References furnished upon request

Contact this candidate