SUZANA P. SOUSA
** ******** **. ***. *******, CT 06810 ***********@**.*** 203-***-****
OBJECTIVE Seeking a position as an administrative assistant in a company that will allow me to utilize
my organizational and problem solving skills.
SKILLS & Interpersonal skills: Works well with others in and out of a team setting and I am able to
ABILITIES effectively accomplish goals and cooperate with different personalities. Problem solving
skills: handling disputes and calmly offering resolutions and organizational skills: meeting
deadlines, managing projects and multi-tasking.
Proficiency in MS Office. Experience with both Windows and Apple OS operating systems.
EXPERIENCE ADMINISTRATIVE ASSISTANT/KEY HOLDER ASHLEY FURNITURE HOMESTORE
DANBURY, CT – MARCH 2013- PRESENT
Daily duties include entering sales, resolving disputes, generating purchase orders, receiving
purchase orders, ordering parts, printing price tags, creating sale signs, training employees,
opening and closing the store when necessary, and generating reports. Being the longest
standing administrative assistant in the company, I am seen as the “go-to” person to resolve
any software or customer issues.
ADMINISTRATIVE ASSISTANT INSULATED WIRE
DANBURY, CT – JUNE 2009- JUNE 2012
Responsibilities here included daily administrative duties such as answering the phone,
filing, emailing, and assisted accounting with billing disputes as well as creating job orders
for assemblers and going for quotes and placing purchase orders for inventory. Became
certified by the Quality Manual International, Inc. after completing 24 hours of training in
Management Systems, AS9100C and Internal Auditing.
CLAIMS ASSOCIATE WAL-MART #3543
DANBURY, CT – OCTOBER 2002- MAY 2009
Responsibilities were to prepare and process defective and damaged merchandise to ship to
warehouse, maintaining Site-to-Store department by entering customer information into
system and storing customer merchandise, assist in special holiday and first day releases,
assisted in maintaining inventory and adjusting counts in the system, and assisted on sales
floor and on register when necessary.
EDUCATION WESTERN CONNECTICUT STATE UNIVERSITY, DANBURY, CT
BA – PROFESSIONAL WRITING: FREELANCE/JOURNALISM
LEADERSHIP I have taken a leadership role in my Emmaus Youth Group. I had taken upon myself to create
a website with many resources for our members, as well as take over emailing news to
members and I have a run many weekly meetings.
REFERENCES Available upon request