Quality Assurance Management

Keith Kidd 703-***-****

******@*****.***

Oak Hill, VA, 20171 www.linkedin.com/in/keithkidd

SUMMARY

Technical executive with hands-on, customer focused global management

experience with increasing responsibility managing fast paced analysis,

testing and delivery of emerging high tech products and services in

Telecommunications. Significant technical expertise covering Finance, IT

development, Computer and Network Operations and Emerging Technologies for

the Telecommunications Industry.

Project Management Facilities Management

Technical Resource Management Client/Server and Cloud

Quality Assurance, ALM11 Microsoft Office, SharePoint, HP ALM

ISO-9001, NEBS and Fiber Standards Test Automation

PROFESSIONAL EXPERIENCE

Verizon Communications, Ashburn, VA 2000 - 2014

Director - Maintenance Engineering Support, 2012 - 2014

Defined, staffed and managed services for the newly formed Maintenance

Engineering Organization.

. Established Executive Vendor Management program with key suppliers

focused on improving the relationship between Verizon and suppliers while

holding suppliers accountable for delivery of product. Continued dialog

lead to immediate improvement in deliveries.

. Financial Management of $350M capital/$100+M Expense program, delivered

on time and within budget.

. Oversaw the development and support for internal systems development and

integration of internally developed tools across SharePoint,

Client/Server and Cloud.

. Managed standards programs for Network Equipment and Building Standards

and Fiber Optic Components.

. Ensured 5 dynamic Lab facilities across the US had the required space,

power and cooling.

Director - Packet Systems Testing, 2010 - 2012

Managed testing across 3 Laboratory facilities with responsibility for

validating all Layer 2/3 testing for Public IP, Private IP and FiOS

backbone networks.

. Coordinated testing for 3 US labs; ensured on time completion with

efficient use of resources.

. Engaged suppliers and staff in redefining testing processes to minimize

test time and ensure quality.

. Established off shore resources to work on automated test cases for the

network testers.

Director - Enterprise CPE and Automation, 2006 -2010

Established new facilities and personnel in India to take advantage of the

Global Economy, delivered testing for customer premise solutions and

managed the Tools team with accountability for in-house development,

integration and administration of systems for all Verizon Technology Labs.

. Developed strategy, business case and Established unit in India

. Created strategy for Verizon Labs' automation program, tool selection

and standardization for 7 labs.

. Planned and executed a rewrite of aging testing system.

. Designed and developed SharePoint solution for Verizon Labs' ISO-9001

processes.

. Oversaw the testing program for all customer premise equipment.

. Established industry wide interoperability standards body for network

testing. (NTAF)

. Managed $4M lab consolidation project that consolidated personnel and

systems for efficiency.

Keith Kidd Page Two

Director - CPE Testing and Automation, 2006

Established new CPE focused testing organization within Verizon Technology

Labs with responsibilities for delivering retail customer solutions for

data and video.

. Aligned team on Customer Premise Testing as a network function without

loss of productivity.

. Aligned test strategy with business partners to ensure continuity of the

program.

. Defined and implemented automation program for STB testing resulting in

improved time to market.

Director - ISP Services and CPE Testing, 2003 -2005

Provided validation for new Verizon Online CD, Portal and CPE solutions for

FiOS and DSL.

. Designed and implemented ISO-9001 compliant system to manage Labs testing

processes.

. Delivered 3 custom automation solutions for load and regression testing

resulting in reduced cycles.

. Provided vision for XML based standard manage CPE and supported team

efforts on the standard.

. Designed and built Verizon's STB testing facility.

Director - Test & Integration, 2001-2003

Provided hardware and software testing for Verizon Online, managed the

newly created Technology Lab and managed testing of IP Packet solutions in

the data space for Verizon.

. Coordinated all changes for Verizon Internet Services with Marketing,

Sales and Operations.

. Supported IT's quest for CMM with our results, published results for

others to leverage.

Director - Architecture, Testing and Integration, 2000-2001

Managed the team responsible for providing Verizon OnLine with systems,

solutions and testing. The team coordinated efforts with Product Line

Management, Advanced Development, Network and Operations teams for seamless

integration across the business.

. Merged 3 test organizations from different companies into a common team.

. Managed updates to systems infrastructure for VOL, Created a New

Technology Lab.

. Tested new code releases for Consumer, Infrastructure and Services.

EDUCATION / TRAINING

Master of Science, Management

New Jersey Institute of Technology, Newark, NJ

Bachelor of Science, Information Systems

Virginia Commonwealth University, Richmond, VA

Awards

2006 Finalist - Verizon Excellence Award for FiOS Product Launch

2004 Finalist - Verizon Excellence Award for MSN Delivery

Volunteer

Network Test Automation Forum, Freemont, CA 2009-2014

Founded a non-profit standards body with responsibility for creating

interoperability standards for network test automation

President

. Presided over Board meetings, recruiting new members and managed the

$200K operating budget.

. Chaired Technical Committee for the first year and saw the delivery of 2

standards.

. Served as the Master of Ceremonies for yearly face-to-face meetings.

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