Customer Service Management

SUMMARY:

Logistics Officer and leader with * years of experience in the

United States Army looking to relocate in order to enhance my

logistical knowledge and experince in a civilian capacity.

Specialties: property accountability, training management,

course of action development, logistic estimates, leadership,

ethics knowledge, management/ information management, and

subordinate development.

AREAS OF EXPERTISE:

Financial Risk Management

Analyze Freight Cost

Knowledge of Global Shipping

Accountable for ensuring Logistic Service Measures

Computer Information Systems

Building/ Storage Security Officer

Exceptional Customer Service

Project Management

Public Speaking

Counseling and Management

Event Planning

Leadership

Safety Risk Management

Conflict Resolution

Secret Security Clearance

EXPERIENCE:

United States Army Reserves - Fort Pickett VA

Executive Officer/Platoon Leader (02/2012 - Present)

Planned, controlled, and executed logistical operations with a

company of 122 employees. Supplying up to 9,000 customers with

meals, showers, and laundry cleaning. I also managed the

amounts of water needed, water disposed, fuel intake and man

power.

Transported over two million dollars of equipment from the

United States to Eygpt in support of military

missions.

Documented and Maintained accountability of all assigned

equipment valued over twenty million dollars. Including

vehciles, weapons, computer equipments, trailors, and other

high valued resources.

Maintained building security and proper storage of equipment

to pass military inspections

Established policies and standards for a company of 120

personel and supervised the companies efforts to meet

standards.

Used of Logistics Information Warehouse System (LOGSA),

Standard Army Maintenance System - Enhanced (SAMS-E), Standard

Army Retail Supply System (SARSS2),(SARSS1), And Proprtey Book

Unit Supply to track all Items with in the company

Maintained personal records of 122 emplyees seperating all

files reguarding medical issues, physical fitness, family

issues, insurance, military history, awards, qualifications,

and tracking day to day accomplishments.

Used word processing such as Microsoft office software to

create, copy, edit, store, retrieve and print forms, memos,

and letters using existing database or spreadsheet software to

create, enter, revise, sort or calculate and retrieve data for

reports.

Meet suspenses and made critical desisons in high stress and

high costumer demand enviroments.

Established suspense dates as directed by the supervisors and

brought to supervisor's attention those that could not be met

by requested dates.

Riverside Regional Jail - Prince Geoge, VA

Jail Officer (09/2012 - 07/2013)

Responsible for providing custody and control of inmates in

all custody levels.

Responsible for work of routine difficulty.

Ensure responsiveness to conformity with rules and regulations

governing the conduct of the inmate population and staff.

Maintain responsibility for the security and welfare of

inmates confined.

Immediately report all discrepancies to a supervisor or master

control.

Responsible for searching inmates and their living areas.

Monitor and updates logs.

Escorts inmates as required.

Exchanges information with incoming /outgoing Officers

concerning the prior tour of duty, mood, and climate of the

inmate population and headcount figures

Amazon Fulfillment- Dinwiddie, VA

Order picker (09/2013-02/2014)

Learn and adhere to strict safety, quality, and production

standards

Receive products using radio frequency scanners

Pick customer orders on a multi-level mezzanine

Pack and ship customer orders

Demonstrates positive work attitude and leadership skills

Demonstrates excellent job performance in productivity,

quality, safety, and attendance

Demonstrates a commitment to a culture of safety

EDUCATION:

Army Logistics University - Officer Basic Course - Ft Lee,

Virginia?(2012)

Virginia State University - Bachelors of Arts - Petersburg,

Virginia

- (2011)

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