Customer Service Representative

Location:

Posted:

June 17, 2014

Katherine Cox

**************@*****.***

SUMMARY

Accounting, Bookkeeping, Media Placement, Banking, Data Entry, Customer Service

COMPUTER SOFTWARE

Quicken, Quickbooks, Excel, Microsoft Word, Microsoft Outlook, Banking Software,

Real Estate software

EMPLOYMENT HISTORY

Bookkeeping, Payroll and Reports for CPA

7/2011 – 10/2013

Barnes Siding, Lamm Rd, Wilson, NC Randy Barnes 252-***-****

Shorts Sewing Center, Goldsboro St, Wilson, NC Paul Cox 252-***-****

Secretary / Receptionist

10/2008 – 6/2011

Wilson Nash Properties, 3719 Nash Street, Wilson, NC 252-***-****

Created weekly newspaper ad and monthly magazine ads. Completed monthly reports and

spreadsheets, answered 4 incoming office phone lines. Scheduled appointments and arranged

home showings for 16 Real Estate Agents

4/2000 – 10/2008 Bank Teller / Customer Service Representative

The Heritage Bank, 3700 Nash St. N., Wilson, NC 252-***-****

Cashed checks, processed deposits and payments. Issued money orders, travelers checks,

savings bonds and credit card advances. Balanced cash drawer, vault and ATM – assisted with

quarterly internal audits

10/1995 – 4/2000 Office Manager

Deanhardt & Davis Construction, Inc 3719 Nash St, Wilson, NC 252-***-****

Prepared job estimates and kept records for final expenses due at Real Estate Closings.

Accounts payable and receivable, payroll and time sheets, quarterly taxes and W-2's

Prepared documentation for insurance audits

BB&T Wooten Blvd., Wilson NC 252-***-****

8/1982 – 10/1995

consumer loan

• Proof Department – Data Entry – 2 years• Consumer Loan Dept. - 7 years – quoted

interest rates and payment information to loan officers in branches, researched and processed

overpayments on closed loans, keyed new loans into banking system • Deposit Compliance – 3

year – researched and verified the information for large cash accounts regulated by The Federal

Reserve • Research & Recovery – 1 year – researched fllagged accounts to verify that all

banking rules and regulations had been properly met