Customer Service Representative

Julian McClure-Santana

Salisbury, MD ***** 410-***-**** ( *********@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute to company success.

Motivated customer service representative with over five years retail

experience in a fast-paced environment.

Maintained an organized work space environment in a fast paced office

environment.

Education

Virginia Wesleyan College- Norfolk, VA

Howard Community College - Columbia, MD

University Maryland University College- Largo, MD (Cyber security /Criminal

Justice)

Experience

Millpond Village Apartments November 2013-

Present

Salisbury, MD

Painter/Maintenance

I currently work at Millpond Village Apartments where I am currently

a Painter and Maintenance worker. I paint and prep newly vacant apartments

throughout the property. The maintenance work that I do includes replacing

broken appliances and repairing things throughout the apartments.

Corner Stone-Staffing

September 2012- August 2013

Columbia, MD

Warehouse Inventory Associate

Assisted to help other workers and supervisors get the necessary

items needed. Kept a written record of what is in the warehouse room and

what is needed. I helped load and unloaded trucks using a Powered Pallet

Jack and forklift. I am certified in both pallet jack and forklift usage.

Receptionist

I recently worked with Capital Construction Agency helping organizing

paper work of most of Maryland Prison Facility's. I organize the archives

of architect drawing records as well as other paper documents.

Giant Foods May 2010 to

January 2012

Columbia, MD

Service Clerk

Assisted customers with food selection, inquiries and order customization

requests. Assisted customers with store and product complaints. Stocked

and rotated inventory regularly. Replenished merchandise shelves with

items from the stockroom.

Dicks Sporting Goods August 2008 to

August 2009

Columbia, MD

Sales Associate

Organized weekly sales reports for the sales department to track

product success. Greeted customers entering the store to ascertain what

each customer wanted or needed. Described product to customers and

accurately explained details and care of merchandise. Answered questions

regarding store and products, while maintaining knowledge of current

sales and store promotions. Assisted customers in finding out-of-stock

items. Recommended, selected and helped locate and obtain out-of-stock

product based on customer requests. Stocked and rotated inventory

regularly.

Accomplishments/Related Skills

Customer Follow-up

o Ensured that customers were satisfied with company products and

services by doing purchase follow-up calls.

Customer Service

o Consistently received positive feedback from guests and created

repeat business by developing long-term relationships with

customers.

o Handled guest complaints, maintaining a positive dining

experience for all rest.

Sales

o Consistently generated additional revenue through skilled sales

techniques.

Customer Interface

o Assisted customers over the phone regarding store operations,

product, promotions and orders.

Computer Networking

o Received my A+ certification through PC pro technician.

Painting/Maintenance

o Assisted with the remodel of 4 townhomes which included

painting, putting up drywall, removing of carpet, ceilings and

appliances. Installing new ones using various tools and

machines.

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