Customer Service Manager

Lauren Eatherly

PO BOX ******

San Dieg o, CA ***72

949-***-**** lau ren eath erly @g mail.co m

www.lin ked in .co m/in /lau ren eath erly /

SUM M ARY

Human Resources Associate with exceptional strategic planning, leadership, and interpersonal

skills. Equipped with two years’ experience in HR & payroll; able to develop and implement

policies & processes. Applies employment law knowledge to maintain state and federal legal

compliance. Known for communication, collaboration, and adaptation to changes across the

organization. Reputation for displaying integrity, professionalism and confidentiality when

communicating with employees at all levels. Works best in a fast- paced work environment.

EM PLOYM ENT HISTORY

Human Re s ource s Ge ne ralis t San Diego, CA April 2012 - Present

Dye Precision, Inc. – Global Action Sports Co. Dye Precision CNC, Inc. – Machine Shop

Payro ll:

Conducts multi- company payrolls for Dye Precision & Dye CN C for 75+ employees

Conducts multi- state payrolls for employees in N J, PA, TX, FL, and CA

Manages employee time cards & Time O ff Requests for 75+ employees

Performs Commissions, Bonuses, Garnishments, and Deductions

Follows all Wage and Hour Laws

L egal Co mpliance & L eaves o f Absence:

Federal, state and local laws: FMLA, CFRA, ADA, CO BRA, FLSA, PFL, and PDL

Assists HR Manager with leaves of absence: FMLA, CFRA, PDL, & Workers’ Comp

Recruitment:

Created 65+ job descriptions for all departments (Warehouse, Sales, Research &

Development, Admin, Accounting, HR, and Executive level positions)

Created postings, selected candidates, conducted interviews, and performed reference

checks for 50+ New Hires between 2013 and 2014

Hiring & Terminatio ns:

O nboard new hires: conduct new hire orientations; process new hire paperwork

Conduct exit interviews and process employee terminations

Benefits:

Performs employee benefit on- boarding and terminations

Supports HR Manager during O pen- Enrollment & 401k Seminars

Assists 75+ Employees with questions and issues concerning their benefits & premiums

Attended Broker Seminars for Affordable Care Act and Health Care Reform

Emplo yee Relatio ns:

Provides guidance and counseling to management

Helps employees interpret company policies, procedures, and corrective action

Ope rations As s is tant Laguna Hills, CA November 2010 – April 2012

Stampington & Co. – Magazine Publisher & E- Commerce Company

Facilities Contract N egotiations

Facility Maintenance Management

Postal Audits

Customer Service Trainer

Customer Service Recruitment & Interviewer

MSDS & Safety

ERP Database Management (MAS 90) for online store

Photography Assistant: Magazines, E- Blasts, O nline content, and Company Ads

Assisted O perations Manager & CEO in daily operations of facility

As s is tant M anage r Mission Viejo, CA 2009 – October 2010

Forever 21, Inc. – Clothing Store Chain

Supervised & Managed 25+ crew daily

K ey carrier; Cash flow & nightly deposits

Employee Relations: Corrective actions, mediation, recruitment

Drove sales; recognized as top sales manager in district

Handled closure of previous store location

Trained employees & managers on PO S System

Front Line Supe rvis or Aliso Viejo, CA 2008 - 2009

TJ Maxx – Department Store Chain

Supervised & Managed 30+ crew daily

K ey carrier; Cash flow & nightly deposits

Employee Relations: Corrective actions, mediation, recruitment

Trained employees & managers on PO S System

EDUCATION & M EM BERSHIP

Saddleback College – Mission Viejo, CA

As s ociate s De gre e - General Education

Aliso Niguel High School – Aliso Viejo, CA

Diploma - Graduated with California Scholarship Federation Recognition

Society for Human Resources Management (SHRM) Member

COM PUTER SKILLS

Expert in Paylocity; 2+ years experience

Expert in Microsoft Office Suite

Skilled in MAS 90 & 200

Experience with Windows Operating systems from NT to 8.1 Pro

REFERENCES

Kim Urban – Human Resources Manager, Dye Precision (619) 888- 9115

John Burke – Chief Executive Officer, OspreyData (858) 539- 9214

M ike Cagle – Director of Operations, Dye Precision CNC (619) 368- 7047

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