Customer Service Management
Resume:
KRIZIA SANTOS
**** **** **, *** **** CA ***** Cell: 916-***-****
*********@*****.***
QUALIFICATIONS:
Competent in performing multiple functional tasks.
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Able to work independently with a high degree of initiative and
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as a team member.
Proficient in MS Word, Excel and PowerPoint applications.
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Strong sense of professionalism and confidentiality.
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Experienced in operating a forklift, electric pallet jack, and
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manual pallet jack.
Detail oriented, excellent organization & communication skills,
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capability to multitask and meet timely objectives.
EDUCATION:
Bachelor of San Jose State University, Accounting
Science San Jose, CA, May 2015 (In Progress)
WORK EXPERIENCE:
Mail and Shipping Pitney Bowes/Novitex (CISCO)
Associate Milpitas, CA (Aug 2010 - January 2013)
Prepared and packaged outgoing materials to prevent in-tansit
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damage.
Maintain required documentation for all goods received.
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Received and logged all incoming items, letters, and packages,
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including certified, registered, return receipt, USPS, Federal
Express, UPS, and DHL.
Managed a high-volume workload within a deadline-driven
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environment.
Interfaced with customers on a daily basis to resolve
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mail/receiving/shipping related issues.
Inventory Associate Wal-Mart
Sacramento, CA (May 2007- Aug 2010)
Assisted in inventory management processes: order review &
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physical inventory preparation.
Maintain housekeeping for all inventories and manage
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production lines for all packing procedures.
Communicated and responded effectively to customer questions
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about merchandise, located merchandise, and provided
requested assistance, such as verifying in-stock and retrieving
items from the backroom.
Provided excellent customer service.
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Contact this candidate