Customer Service Sales

YVONNE M. RICHERT

Cell Phone 925-***-****

Email: ******.*******@*********.***

QUALIFICATIONS:

• Advanced computer skills: Salesforce.com, Pointman, SAP, Oracle, AS400, Mapics, Kanban,and

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)

• Strong organizational skills, detail oriented and very analytical

• Experience working in a supervisory capacity, strong leadership ability

• Exceptional communication and interpersonal skills with all levels of support, management, and

executive team

• Strong awareness of customer expectations, exceptional client relation skills

• Possess strong analytical and motivational skills

• Excellent negotiation and facilitation skills

WORK EXPERIENCE:

VWR INTERNATIONAL

Contract to Novartis and Gilead Science June 2012 June 2013

Procurement Specialist

• Responsible for purchasing commodity products, chemicals, equipment, and supplies.

• Responsible for all aspects of daily order management and is able to solve complex problems with

innovation and ingenuity

• Support the Category Management team and assist in resolution of pricing and product issues.

Expedites, cancels /defers and ensures system generated and manual purchase orders are aligned to

support Customer need dates

• Serve as liaison between VWR and Suppliers, maintain positive vendor relationships, plan and

negotiate beneficial supplier agreements on behalf of the company

• Evaluate suppliers based on capability, performance and delivery

• Work with suppliers to improve cost, quality, delivery, and lead time

• Exercise considerable latitude in determining objectives and prioritizing workload, commit VWR

financial resources, and use considerable judgment in complex situations

SEA TEL/ COBHAM INC. SUPPLY CHAIN (Contract) April 2010 December 2011

Buyer/Expeditor

• Responsible for the tactical materials purchasing and inventory control for the development and

production of the company's products

• Initiate purchase orders with the direction of the Supply Chain Manager

Secure and analyzes quotations; negotiates prices and terms with suppliers with the help and

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direction of the Supply Chain Manager

• Coordinate the materials planning of production schedules while monitoring and maintaining

inventory levels

• Assist in the planning, procurement and utilization of all materials used by the company

• Coordinate the materials planning of production schedules while monitoring and maintaining

inventory levels

• Work with Supply Chain Manager to ensure Bills of Materials (BOMs) and Authorized Vendor

Lists (AVLs) are accurate and updated

• Expedite shortages and work with Supply Chain Manager on replacement parts

• Perform a variety of related tasks with a wide degree of creativity and latitude

• Confers with vendors to obtain product or service information such as price, availability and

delivery schedule

• Review, analyze, and take action on requisitions and MRP output

• Determines method of procurement such as direct purchase

• Orders, reschedules and cancels materials base on requisitions and MRP output/business needs

• Maintains procurement records such as items or services purchased cost, delivery and inventories

• Analyzing Usage for replenishing Inventory

• Manages supplier to price, delivery and quality expectations and escalates when appropriate

• Expedites delivery of goods to users. Manage part shortages to pull in & update

• Prepares quotations, examine bids, negotiate contracts and make awards. Manage MRB materials,

RTV, and rework in house (if consigned materials)

BROCADE

Data Analyst Jan. 2010 March 2010

• Administrative functions such as creating accounts and profiles, defining data alignments,

and maintaining drop down list values, etc.

• Use data in Excel, download online marketing data from CMS

• Re key all line items for opportunities currently in Salesforce.com

• Resolve complex issues with local sales operations personnel

• Enter, track and manage sales opportunities on online marketing and Sales Tool

• Successfully complete Duns and Bradstreet & Hoover Research project

• Data migration of sales opportunities from Salesforce.com into Big Machine

Bearing Engineers, INC.: Livermore, CA Nov 2007 Feb. 2009

Office Manager/Purchase order/Inside Sales

• Successfully managed an office of 6 employees including sales support and customer service.

Strong Organizational Skills: able to manage priorities and workflow

• Responsible for handling customer base in excess of 500 companies. Successfully managed

purchase order process from quotes to scheduling and delivery. Managed interface between

customers and vendor which resulted in increased sales and customer satisfaction

• Maintain accurate inventory in AS400 system of all products

• Current opportunity will need to be entered in SFDC

• Capability to develop project plans, which covers aspects of design, launch, support training

programs, and initiatives

• Ability to collaborate with Business Partners in all regions to create local as well as

divisional solutions for inside sales team

Edwards Vacuum: Livermore, CA (Contract) July 2006 Nov 2007

Buyer/Expeditor

• Support Senior Buyers and Sr. Materials Planner in a fast paced manufacturing environment

• Execute key stock replenishment and open order management processes and programs

• Liaise with vendors to ensure that purchase orders and scheduled order requirements are complete

and are successfully implemented by the vendor

• Ensure that the order commitment acceptance process is adhered to by the vendor to achieve

delivery compliance

• Issue RMA numbers for defective/ damaged products

• Keep a daily check on RMA inventory and maintain a log of all RMA products

• Responsible for the functional of administrative management of buyers and customer service

• Responsible for division compliance with the export license policies

• Review BOM structures and critical ERP planning requirements to ensure mfg attributes were kept

aligned

• Release mfg orders, pick list shop packet, inventory adjustments and scrap transactions RGA’s and

DMR’s through Mapics in timely manner and promptly close them on completion after reconciling

variances

• Follow up on materials shortages and production flow thru the factory to ensure build plan was on

schedule

CCC Mental Health: Martinez, CA (Contract) May 2005 March 2006

Administrative Assistant

• Calendar (Outlook) and schedule appointments for senior management for a fast paced department

• Assist with schedules, create organizational efficiency

• Compile spreadsheets and analysis of reports

• Create electronic forms library

• Administrative tasks and customer service

Activant Solution: Tracy, CA Nov. 1998 –Nov. 2004

Sr. Material Administrative Coordinator

• Exceed goal of 98% turn time of peripheral parts

Pick and ship sales orders through Oracle system

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Review vendor and warehouse invoices for pricing and quantity shipped

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Create reports and document for shipping (import /export freight)

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Maintain accurate inventories in Oracle system of all products

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Handling customer service inquiries regarding order status and credit requests

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EDUCATION:

High School Diploma

De Anza College

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