Customer Service Representative

Beatriz a. Traslavina

**** **** **. *** *** Sioux City, IA. 51105 *******@****.*** 712-***-****

Objective Proficient Customer Service Representative looking for an opportunity to use my knowledge and experience to help a company grow.

Skills & Abilities Critical thinker

Safety-oriented

Multi-tasker

Fluent in Spanish

Customer-service focused

Strong communication skills

Experience in billing customer accounts

Adaptable

experience -CenturyLink, Sioux City, IA 11/13-01/14

Responsible for helping customers with their CenturyLink account and billing. Also, giving customers additional information about products available to them form the same company (sales).

-Stream Global Global Serv. 01/12-02/13

Responsible for assisting customers on questions and billing for their XBOX accounts. Giving customers the great experience and knowledge of the products the aquire or will be available in the future.

-Alorica 12/08-4/11

Billingual Specialist for the international department. Assisted also in technical support for international travelers as well as domestic for wireless devices. Billing Specialist for AT&T customers accounts.

-Cream of the Crop 04/07-07/08

Production sorter for produce. In charge of making sure product was passing the regulations and bagging the produce.

-UPS 11/06-4/07

Loading and unloading mail from freight carriers. Sorting the mail to the correct destinations.

Education GED

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