Project Manager Customer Service

Fredrick A. Were. MS, PMP

***** ****** ******** ******* *** G, Columbia MD 21044

Cell - 240-***-****

********@*******.***

IT PROJECT MANAGER

SUMMARY

A PMP Certified IT professional with an outstanding record of accomplishment for providing IT technology

solutions. I effectively use project management processes to provide solutions that dramatically improve

efficiency, productivity, and profitability. I have a demonstrated ability to define and map the project scope,

give effective communication, project timelines & resources, provide risk management and budget

requirements from point of planning through project delivery.

TECHNOLOGY

Hardware/Networking: PC’s, Laptops, Tablet, Printers, Faxes, Scanners, Server technologies, VPN,

TCP/IP, VOIP technologies, Enterprise wireless configuration, DHCP server, LAN/WAN/WLAN

configuration, Network topologies, Data closet equipments, Network cabling, Switch blades and ports,

Enterprise infrastructure .

Software/Applications: Windows 2000/XP/7, SDLC, MS office tools, Microsoft visual basic 6.0, Microsoft

Project, Project management tools, BBX, UNIX/Linux operating systems, Siebel, Clarify, Remedy, FOSSE

PMS, Opera PMS, Citrix, Thin client technology, Antivirus configuration, Active directory, Oracle 9&10g

platform, SQL and SQL plus, SCCM, Virtual desktop, Data center, VMware.

EDUCATION AND CERTIFICATIONS

• Project Management Institute (PMI) 2014

Certified Project Management Professional (PMP®)

• Bowie State University – Bowie, MD

Masters of Science – Management Information Systems (M.I.S.) 2000

ACCOMPLISHMENTS

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• Worked with team to establish IT PMO, introducing new governance and project management

documents and procedures that led to efficient managing of IT projects thereby saving the

organization time, cost and resource management.

PROFESSIONAL TRAINING

Project management, Maintaining and configuring Windows 7, Oracle 9i, SQL, UNIX, BBX, Opera

software, FOSSE software, MS Office 2010

PROFESSIONAL EXPERIENCE

PMP Boot Camp Trainer 01/2014 – Present

• Training and Preparing candidates for PMP exam.

• Providing mentorship and career guidance in Project management.

Children’s National Medical Ctr. - DC 02/2007-10/2013

Technical Project Manager/Coordinator 5/2010-10/2013

• Planning, implementing and monitoring a variety of Medium and large scale enterprise

infrastructure projects within the enterprise.

• Developed and obtained approval and commitment of the project scope, objectives, project

schedules and budget and scope baseline, creating RFPs, vendor bids selection criteria.

• Identifying and engaging stakeholders, gathering customer’s requirements, working with project

team to develop project management plan, develop contingency plans and risk mitigation

strategies.

• Effective communication using detailed communication plans, kick off meetings, providing

executive status reporting on activities, project schedule and issues.

• Providing technical coordination and management to a variety of end users from the technical

mangers to doctors, Led auxiliary medical IT groups integrate their systems with the internal IT

infrastructure by managing business units including Biomed engineering, Tele-med engineering,

IT lab, Cath technologies, radiology equipment, clinical informatics, issues resolutions till go live

and project close out and project transition.

• Coordinated multiple projects by successfully preparing and providing reports diversified

information that were of technical nature to business stakeholders and technical team in a matrix

organization.

• Managed and prioritized project resources and resource planning, coordinating with team

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members and managed relationships with third party vendors.

• Oversaw implementation of new infrastructure solutions, data closet build outs, relocations of

office spaces, network hardware requirements, healthcare application requirements, thin client

technologies, windows 7 roll out, end user business and technology requirements, Go live lead,

performance reviews and coaching.

• Ensured all projects are delivered in consistent manner within established PMO standards and

supporting and guide communication between related projects, stakeholders and the PMO.

Senior Desktop Lead 02/2007- 05/2010

• Hands on senior level technical support, Customer Service, Project coordinating, training and

mentoring junior techs, managed the technical support of Information services desktop and

hardware and software to maintain continued business computing operations. Provided

installation, integration and initial operation of the clinical and ancillary information service

desktop environment to support the unit’s goals for computing operations. Managed the

Information services technical modification standards and related documentation.

• Involved in analyzing the new requirements taking into account the future company requirements,

providing solution, making the required post implementation support.

• Supported over two thousand end users, both remotely via phone and onsite.

• Implementing new updates and installing new hardware and software on systems and providing

technical consultations.

• Supported networked and local printers, faxes, scanners, tablets, SMS and all other computer

hardware peripherals including mobile devices.

• Provided systems support on Windows based applications, Citrix, and other hospitals application

Cerner, Star, EPRS, Epic.

• Asset management through remedy ticketing software system.

• Security team involved in password resets in Active directory, thin client and variety of other

applications.

Micros International Inc. - Columbia, MD. 10/2004 - 02/2007

Systems Support

• Strong customer support analyst.

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• Experienced in Oracle Database 9i and 10g operations and maintaining databases using SQL

using UML access level.

• Customer supported IHG hotels Opera PMS and clarify to log in tickets

• Excellent communication and diagnostic skills consistently solve problems and rarely escalate

issues.

• Trouble shooting different client server environments including applications server, database

server, and interface server.

Marriott Hotels International. - Gaithersburg, MD. 02/2004 -10/2004

Systems Analyst

• Providing systems support to all Marriot Hotels in the USA including Canada.

• Analyzing networks and hardware including routers, hubs, cables and computer systems and

Wyse 50 /60 terminals.

• Providing support using UNIX & Linux operating systems platform and Programming in BBX.

• Trouble shooting different models of printers, serial printers, network printers, terminal printers

and cabling.

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