Customer Service Engineering

Hermela Solomon

**** ********* ******, *** *** **********@*****.***

Silver Spring, MD 20906 240-***-****

US Permanent Resident

Objective

To obtain a full-time position where the skills and knowledge acquired in the Computer Drafting and

Design program will be fully utilized so I can contribute to the bottom line of the company. Currently

working for Stanly Black & Decker.

Education

ITT Technical Institute, Owings Mills, MD September 2013

Associate of Applied Science -Computer Drafting and Design

• GPA: 3.51

Related Courses Completed:

• •

Introduction to AutoCAD Materials and Process

• •

Architectural Drafting Revit

• •

Rapid Visualization Civil 3D

• •

Engineering Graphics 3D Max

Skills

Adobe: Microsoft:

• • Window XP

Photoshop

• • Word

Illustrator

• Excel

Autodesk:

• AutoCAD • PowerPoint

• Civil 3D • Access

• Revit • Windows Explorer

• 3ds Max • Locator Plus (National Library of

• Inventor Medicine database)

• OCLC: database that will allow the

Design:

Sustainable Design gathering of articles or books from

Architectural Design different parts of the world

Engineering Drawings General Office Experience:

• Answer phones

Read and interpret Drawings

Civil engineering and GIS • Customer Service

Languages: • Cashier

• English

• Amharic

Work Experience

NIH Library, Bethesda, MD June 2000 – June 2010

Library Technician

• Pulled the books from the shelves with the right volume, issue, year, and article

• Provided assistance to customers and answered incoming calls

• Provided reference and circulation information upon request by patrons

• Updated database and prepared course material for library instructors

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