Customer Service Engineer
Resume:
Douglas J. Thibodeaux
**** ********* ******, ******* ** 30028
Phone 404-***-****
E-mail: ****.**********@*****.***
Technical Skills
VMware ESX 2.x, 3.x, 4.x, 5.x MS Windows Win7 /Win8
VMware backup and Disaster Recovery MS Office 2007, 2010, 2013
VMware Converter, P2V, DRS, Vmotion Boot from SAN/ Direct attached Storage
VDI implementation Disaster Recovery experience
Windows 2003-2012 Server OS Support VCP, AD, DNS, DHCP, VDI, RDP
HP SIM, HP ILO, ISCSI
Highly motivated and adaptable IT Professional; goal-oriented with an exemplary work ethic and a clear
focus on customer service along with leadership ability, which fosters team-play with effective
communication and writing. Intangible qualifications include:
• Over 8 years of experience in in service, support or administration on both rack mount and blade
Industry Standard Servers (HP, Dell, IBM, Cisco UCS) using virtualization technologies
• Over 7 years’ experience in implementing, configuring, and troubleshooting a VMware vSphere
environment including experience with server migrations, performance monitoring, troubleshooting,
upgrading, and patching
• Able to quickly assimilate job requirements and employ new ideas, concepts, methods and
technologies
• Strong advocate of teamwork and confidence to act as a subject matter expert and trusted advisor for
peers and customers alike, including cross-organizational collaboration and rapport building
• Proven experience in high level, cross organizational customer communication
• Leveraging product and solution knowledge to probe customer needs and identify opportunities for
the Sales Growth Initiative
• Technical knowledge and experience with HP Integrated Lights Out (iLO) as well as DELL Drac
interfaces and server management software tools
Work Experience
McKesson 2014 – Present
Systems Administrator 5
• Responsible for deploying VMware ESXi, Virtual Center, vMotion and P2V along with disaster
recovery procedures with best practices
• Plans and conducts technical tasks associated with the implementation of virtualization (VMWare)
• Provides support for issue resolution, assessment of system environment readiness, and installation
• Provides recommendations on the process improvements related to implementation processes and
leads the efforts to create improvements
• Provide escalation support on VMWare solutions for remote hosting customers
• Provide support for VMware Auto-deploy and VMware Distributed switches
ThyssenKrupp IT North America 2011 – 2014
VMware Administrator III
• Assisted with the design of a “Greenfield” Datacenter using Cisco Unified Computing System (UCS)
and servers unify computing, networking, management, virtualization, and storage access into a
single integrated architecture
• Setup and Deploy and Administer Veeam Backup &Replication
• Technical knowledge and experience with Converged Infrastructure type Products
• Technical knowledge and experience with HP Integrated Lights Out (iLO) technology and server
management software tools
• Technical expertise on one or more of the following Operating Systems: Windows, VMware, Veeam
• Technical Knowledge and experience supporting HP C7000 Blades and Cisco UCS platforms
Atos Origins 2007 – 2011
Vmware/Wintel Administrator
• Experience installing, configuring and supporting Windows Server 2000-2008
• Installation, configuration and maintenance of IBM P-Series, Dell, Fujitsu and HP x86/x64/IA64 rack
mounted and blade servers
• Technical experience with VMware VI3/vSphere; Installation and configuration ESX 2.x - 5.1
• Strong familiarity with installation and configuration of Microsoft Operating Systems (Win XP,
windows 7, Windows 2003 / 2008 Server)
• Installing and maintaining over 600 virtual servers and 300 physical servers in a large enterprise
environment which includes supporting Windows 2000, 2003, 2008 Server OS’s
• Hands on technology engineer, providing expertise in identifying business requirements, evaluation
current infrastructure, designing systems to meet the current and future business requirements and
implementing solutions from start to finish
• Knowledge and experience with Windows, Active Directory, DNS, DHCP, Security, VMware
• Manages projects from conception to completion including project timelines, internal/external
resources and budgetary guidelines
• Familiarity with the use of Rights and Permissions (Security on folders) on Windows operating
systems
• Familiarity with Microsoft Remote Access tools (including NetMeeting, RDC, Dame Ware, VNC,
and LiveMeeting)
• Team-oriented to work with other IT personnel to resolve issues and plan projects
• Configuration and maintenance of QLogic, Emulex and HBAs
• Experience with integration of storage solution particularly NetAPP filers (Fiber Channel, ISCI, and
NAS)
Siemens Business Services 2005-2007
Support Engineer II
• Configured and deployed laptops and desktops for all employees
• Tier 2/3 support and provide mentorship and guidance for peers as well as L1 engineers
• Administer end user accounts, permissions, and access rights
• Performed hardware and software configurations and updates
Education
• VCP 5 Certification #: VMW-00860686M-00132277
• VCP-Cloud Certification
• VCA-WM Certification
• VCA-DCV
• VCA-Cloud
• VCP ITIL v3 Foundation Certified
• Comp TIA A+ and Net+ Certifications (2005 - ID.: COMP001002753133)
• Argosy University, Atlanta GA (2006)
• University of Louisiana, Lafayette, LA & McNeese State University, Lake Charles, LA
E6 Staff Sergeant - Infantryman
• Louisiana National Guard, New Iberia, LA (1987 – 1996)
• Meritorious Service Medal
References
Jake Draisen
Infrastructure Architect
Doug McGrath
VMWARE Consultant
Siemens Industry
Omar Miller
VMware Administrator III
ThyssenKrupp IT
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