Sales Service

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Salary:

Posted:

June 17, 2014

Call Center Agent Resume Sample

Gloria Yaweli

********@*****.***

PROFILE: A highly enthusiastic individual with two year’s hands on experience in call center settings.

Customer focused approach and exceptional communication skills. Seeking a Call Center Agent position

to utilizing ability to manage both inbound and outbound calls effectively.

HIGHLIGHTS OF QUALIFICATIONS

• Demonstrated ability to serve as a solid link between customers and businesses

• Hands on experience in performing technical and non technical services

• In depth knowledge of meeting sales expectations and goals

• Bilingual: English, French, Spanish, and lingala

SPECIAL CAPABILITIES

• Exceptional telephone etiquette

• Customer orientation

• Result oriented

• Computer and the Internet

KEY ACHIEVEMENTS

• Attained success in meeting sales goals by a 100% by up selling services to existing customers over the

phone

• Managed a team of seventeen call center agents for training purposes in terms of service knowledge

and telephone etiquette

PROFESSIONAL EXPERIENCE

Charter communications, Irving, TX I Stared Feb 2011 Oct 2012

Call Center Agent

• Took inbound calls for providing service and product information

• provided callers with information on internet packages and promotions

• Resolved customers’ technical issues over the phone

• Generated tickets for problems that cannot be resolved over the phone

• Made sales calls for soliciting business from new customers

• Up sold services to existing customers

• Maintained call logs

EDUCATION

Houston community college

Associated of ART in science

Majors: RN Nursing

GPA. 3.0