Customer Service Representative

Je’leen Ellis

**** ******** ****** **** *******, NC 27610

***- ***-**** ******.*****@*****.***

Objective: To not only be an addition but become a part of a team/company that I can grow with

and help improve by providing excellent customer service.

Job Experiences:

-GXi Outdoor Power and Equipment 4/14-current

` Customer Service Agent

Assist with technical support and trouble shooting for the company’s equipment by making in

and outbound calls. Log customers information on what their issue is in to the database for

archive purposes. Contact service centers and follow up with the work orders given to them for

our customers.

-Time Warner Cable 11/13-4/14

Customer Service Representative

Answer inbound calls for billing questions and troubleshooting steps. Set up appointments if a

technician needs to be sent to the home .Transfer calls to the correct department when necessary.

Notate the account thoroughly.

-Xerox 08/12- 10/13

Customer Service Agent

Provided service to the members of Blue Cross and Blues Shield of Florida. Assisted with

solving issues and helping the member understand their policy overall. Reviewed benefits and

claims information, as well as, comparing prices for healthcare facilities and medication.

Documented descriptive notes during every call to ensure that the member will be able to do a

follow up if needed.

Apple

Provides expert technical troubleshooting steps for Mac Computers. Specializes in soft skills, the

ability to connect with the customer, to build a relationship with our customers. Document

everything that happened within that call for future advisors.

-Wal-Mart Inc. 04/11 - 06/12

Customer Service Manager

Maintained the front end. Assisted with scheduling duties such as breaks and lunches. Pulled tills

from registers at the end of the night. Prepared cash deposits daily. Put out shipment to fill up

displays on the front end. Maintained service throughout the entire store. Worked hand in hand

with management with hiring and training.

-Charlotte Russe 10/09 - 04/11

Key Holder

-Opened and closed the store. Prepared deposits and counted cash tills nightly. Assisted with

arranging the store according to monthly emails. Worked hand in hand with training new hires.

Interacted with customers thoroughly during their shopping experience making sure they have an

extraordinary experience within the store.

-Sally Beauty 09/07 - 06/09

Sales Associate / Consultant/ Key Holder

-Unpacked shipment tagged and arranged it around the store. Cleaned every night. Set up

security system every morning. Did paper work for open and closing shifts. Trained new hires.

Worked hand in hand with management. Help set up second store. Studied product to be of

assistance for customers. Provided knowledge from my cosmetology background in order to help

our clients.

Education:

•Salem High School - Virginia Beach, VA

‘03 -‘07

High School Diploma

•Vocational and Technical School - Virginia Beach, VA

‘05 -‘07

Cosmetology License

Tech Club - Skills USA

References:

Tony Witherspoon - 919-***-****

Tabitha Bobbit - 919-***-****

Avery Foster - (919) 208 - 3340

Contact this candidate