Customer Service Sales

BRIDGET S. WILSON

***** ******* ****

Princess Anne, MD 21853

Cell# 443-***-****

E-Mail: ***************@***.***

EDUCATION: FLEET BUSINESS SCHOOL, Annapolis, MD

Diploma in Business and Travel

SKILLS: Type 60-70 wpm; Microsoft Excel, Word, Outlook; Caf System

FedX; UPS On-Line Shipment Processing; APS (Automated

Procurement System - ORACLE); EBSS (E-Business Suites);

Certificates (Misc Customer Service Seminars, Export

Seminars, etc); Fax Machine; Copier; Scanner; People

Person, Well-Organized; Task-Oriented; Good Communicator

EXPERIENCE:

11/90-8/95 and

5/99-3/7/14 JOHN HOPKINS UNIV APPLIED PHY LAB, Laurel MD - Wayne Wise,

Supervisor, 443-***-****

ADMINISTRATIVE SUPPORT III:

Processed outbound shipments in EBSS (Enterprise Business Support System);

Assisted A/P in reconciling invoices; worked in the Mail Distribution

Center sorting, labeling and delivering internal mail; arranged meetings;

prepared travel expense statements; ordered supplies; knowledgeable of Data

Warehouse, credit card procurements, and APL Requisitions; traced

shipments; prepared international customs documentation such as commercial

invoices & shippers export declarations; worked in conjunction with our

customs broker (AirSchott) on imports and exports and their clearance;

prepared hazardous material shipment documents; composed letters & memos to

customers; assisted in the packaging of shipments; answered 4-line phone

systems; routed inbound/outbound truck shipments; booked trucks for large

shipments; took meetings w/sales reps from freight companies; dealt

w/internal as well as external customers

10/96-5/99 CLASS DISTRIBUTION SERVICES, Jessup, MD - Leonard Babbs,

Supervisor

CLERK:

Maintained daily inventory of in-house produce for Military Commissaries

for the Govt; Answered phones; worked in conjunction w/Govt personnel to

insure that all produce was ordered in correct quantities for daily

deliveries to Military facilities

5/90-9/90 WESTERN EXPRESS, Elkridge, MD

SECRETARY/RECEPTIONIST:

Typed letters regarding residential & office relocations; prepared bill of

ladings for shipments & move tickets; answered 3-line phone system; put

together "red books" for furniture factories & interior design firms

(provided info on Western Express);

11/89-5/90 ROADWAY EXPRESS, Laurel, MD

BILL OF LADING CLERK:

Transmitted information off bill of ladings, daily receipts & delivery

tickets via computer system for out-of-state shipments to Hagerstown

terminal

REFERENCES AVAILABLE UPON REQUEST

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