Customer Service Representative
Resume:
S. Mitchell
Oakland, Ca. *****
******@*****.***
OBJECTIVE
To obtain a challenging position that will maximize the use of my skills
and excellent customer service experience.
QUALIFICATIONS
10+ years in customer service
MS Word
MS Office Suite
Problem solver
MS Outlook
Keyboarding 40 wpm
Effective Multi-tasker
General Office
Account Management
EDUCATION
Skyline High School, June 1989
EMPLOYMENT
ADP- Client Support Specialist
Pleasanton, Ca Oct 2012- Aug 2013
Duties included handling incoming client calls in call center environment,
assisting clients with navigating payroll systems, troubleshooting various
client issues with payroll system. Assisted clients with processing
payroll, coordinated with various depts to ensure timely payroll
processing.
AT&T- Customer Service Representative
San Ramon, Ca. Nov 2000-Apr. 2009
Duties included managing various accounts throughout the State of
California and Nevada. Coordinating between the account executives and the
customer. Also addressing and solving customer concerns regarding various
issues with accounts. Participated in management training program 2008.
Managed various account while also writing and implementing new office
processes to streamline and improve productivity within office, while
maintain workload.
Home Depot -Special Services Clerk San Leandro, Ca Sept. 1998- Nov. 2000
Assisted customer with placing and receiving special orders from various
vendors. General cashiering duties associated with a retail environment.
Also some inventory duties
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