Technical Support Representative

TERRANCE GAMBLE (***) *** - ****

*** ***** ****, ***** *****, PA 19082 ******@*****.***

Professional Profile

Reliable, highly skilled Professional with 10 years of extensive technical support experience,

mainly within the pharmacy industry, in diverse areas of system operations, software/hardware

administration, inventory management, staff training, and cultivating customer relationships.

Articulate with demonstrated ability to communicate effectively verbally and in writing with

management, customers, peers, and other stakeholders. Knowledge of Microsoft Office

Applications, Unix & Dell Server system, LAN/WAN Networking, TC/IP address configuration,

Server Configuration, RF devices, Photo Printers, Film Processors, Dye-Sub Printers, Thermal

Printers, and Ink Jet Printers.

Professional Experience

Rite Aid Corporation, Philadelphia, PA

Aug.‘2009 to Sept. ‘2013

Field Technical Support Representative

Responsibilities:

• Maintained/Repaired all the operating systems of all Rite Aid stores.

• Installed/Repaired network’s hardware and software.

• Protected company’s assets.

• Completed inventory of company’s assets

• Completed projects and scheduled tasks in a timely manner.

• Provided outstanding service to the customers.

Rite Aid Corporation, Drexel Hill, PA

Mar.‘2007 to Aug. ‘2009

Photo Technical Support Representative

Achievements:

• Promoted to Field Technical Support Representative

Responsibilities:

• Maintained/Repaired photo equipment in all Rite Aid stores.

• Performed key roles in pilot equipment being introduced to the business.

• Provided feedback from an operational and repair standpoint.

• Ensured that the customer received the best products and services.

Eckerd Corporation, Drexel Hill, PA

May ‘2003 to Mar.‘2007

Technical Support Representative

Responsibilities:

• Maintained/Repaired all photo equipment in Eckerd Drug stores.

• Responsible for the training and development of photo lab managers on how to run a photo

business and maintain the equipment.

• Conducted training classes on maintenance, chemistry, color judgment, and all the services

that were offered as an express photo lab.

• Skillfully used assessments to repair photo equipment while keeping repair and

maintenance cost under FY plan.

Eckerd Corporation, Phoenixville, PA

Sept. ‘2002 to May ‘2003

Multi Photo Lab Manager

Achievements:

• Promoted to Technical Support Representative

Responsibilities:

• Responsible for the daily operations in three photo labs, staffing, training, equipment,

inventory, and sales.

• Maintain a clean working environment, functional equipment, and a well trained staff.

• Responsible for increasing sales as well as keeping inventory cost to a minimum.

• Ensured that every customer was satisfied with the products and services that they received.

Education

Virginia Union University, Richmond, VA

• Associates Degree

Edward Bok High School, Philadelphia, PA

Diploma, 1997

References

References are available upon request

Contact this candidate