Customer Service Sales

ALFREDO B. ARELLANO

** ******* ****** - **********, ** 08876

908-***-**** - *******.********@*******.***

OBJECTIVE: To obtain a position as a demand planning professional

utilizing my supply chain experience in various industries as

well as my knowledge of forecasting and manufacturing

operations. Continuously seeking to improve expertise and

knowledge in order to meet and exceed the demands of the

organization.

EXPERIENCE:

BRISTOL MYERS SQUIBB, Plainsboro, NJ 2014 -

Present

ASSOCIATE MANAGER - Customs & Trade Compliance

. Provides Import Clearance support for US Distribution Centers

. Provides assistance in preparation for import / Foreign Trade Zone

and other Customs Compliance related audits and programs

. Participates in the development and implementation of customs

compliance improvement projects

. Utilize project management skills to work effectively cross

functionally and cross divisionally to support multiphase local and

global compliance projects

. Compliance of pharmaceutical business including regulatory,

pricing, transportation and import compliance requirements, key

internal and external customers, and functional areas including

Manufacturing, Materials Management, Customer Service and Research

and Development

BASF CORPORATION, Florham Park, NJ 2008 - 2014

DEMAND PLANNER - Performance Chemicals

. Responsible for the demand and collaborative planning processes in

APO DP and APO SNP

. Lead Demand Validation meetings and participation in Supply

Planning meetings communicating key issues and risks in the

forecast

. Preparation and analysis of performance reports (including forecast

accuracy)

. Support adherence to the agreed upon supply chain strategy and

achievement of supply reliability and inventory targets

. Responsibility of maintaining and enhancing the integrity of APO

DP: steering tables (master data), ABCXYZ analysis, and selection

of statistical models for forecast development along with the

continuous improvement of the planning process

. Develop and use statistical forecasts to advise the team

responsible for consensus forecasting regarding business

assumptions and how various demand events impact sales

. Analyze factors that impact demand for business managed products

(i.e. category trends, promotions and events, competitive products,

and seasonality)

. Build and maintain assigned customer forecasts, achieving forecast

accuracy goals by customer

. Compare forecasts to financial budgets, and be able to explain

variances

. Work with Sales, Regional Product Management and Supply Planning to

identify opportunities for meeting the demand in the event of

capacity constraints

. Communicate and negotiate cross functionally throughout all levels

of the organization

MEGA BRANDS AMERICA, INC., Livingston, NJ 2001 - 2008

SUPPLY CHAIN / OPERATIONS PLANNER 2002 to 2008

. Supply Chain Management, Logistics and Business Process

Improvement. Demand planning, consignment, production planning,

scheduling and distribution responsibilities

. MRP creation of purchase orders, prioritize deliveries based on

profitability objectives as it relates to Cycle Time, Fill Rate,

Stock outs, and Forecast accuracy

. Review purchase requisitions, drawings and specifications for

completeness, accuracy and compliance with established policies and

procedures. Accurately communicate these requirements to suppliers

. Provide SKU forecasts to suppliers to shorten lead-times, lower

costs. Work with sourcing team to provide information used for

capacity planning. Work with Logistics to improve process

efficiencies

. Oversee Distribution of World-Wide inventory. Review Backorder

reports, RPA analysis with Associate Planner and Logistics team

. Participate on the Material Review Board & Regular Business Status

Review (hands-on) with Sr. Management, Marketing and Sales

following Corporate budgets & guidelines

. Adhere to policies & procedures to assure compliance with global

industry standards

. Responsible for managing finished goods inventory levels in

relation to sales plan with minimal obsolescence maintaining

customer service satisfaction

. Collaborate with retail counterpart for Key Accounts. Work with Key

Account Manager to review and adjust plans and objectives by

account. Implement CPFR where appropriate

. Forecasting and analyze sales history and marketing forecasts to

determine purchasing and manufacturing plans through the use of

Prescient collaborative and management tool

ROSE ART INDUSTRIES, INC., Livingston, NJ (Division of Mega Brands

America, Inc.)

PURCHASING AGENT 2001 to 2002

. Price negotiator, and purchase order processor with approved

suppliers

. Vendor Management - Primary contact to communicate with our

suppliers regarding all aspects of purchase orders. Track and

report supplier performance

. Responsible of identifying and planning material requirements for

components and finished products with component suppliers and

assembly subcontractors

. Maintained a positive and professional working relationship with

current and potential vendors using a "partnership" approach to

vendor relations

. Interfaces with all departments to ensure that materials are

procured and meet needs at the lowest total cost. Generates

effective communication, good relations and a positive service-

oriented image with coworkers promoting courtesy, objectivity and

fairness

. Conducts and documents procurement activities and negotiations to

support prudent buying decisions and protect from price increases

or other liabilities

. Reviewed and submitted of original documents to customs agents

. Permanent contact with forwarders for the transportation costs of

our goods to our warehouse

. Comparison and preparation of weekly and monthly reports for global

sales against total operational costs

. Participate in staff meetings to discuss everyday activities

related to our vendors, and other issues

QUICORNAC S.A., Guayaquil - Ecuador (Caymara, Inc., Coral Gables, FL)

1996 - 2000

IMPORTS-EXPORTS & PURCHASING MANAGER

. International contact with vendors and clients worldwide on Food

Commodities sales

. Researched and qualified new supply source, and negotiated terms

and scheduling

. Assisted in new product design from concept to finished goods

. Purchased raw materials consistent with quality and cost efficiency

. Analyzed inventory for allocation and sales reporting

. Ensured quality of goods and services with vendors

. Negotiated all modes of transportation via air, sea and land;

transportation discounts, pricing, preparation of freight bills and

claims, documentation, transportation contract preparation,

freight cost budget determination, tracking and tracing of freight

while in transit to customers in a fit time frame.

. Prepared weekly and monthly reports on global sales against total

operational costs

. Supervised and inspected shipment of our goods for export at the

piers and port docks

. Provide proper routing of documentation such as invoices, B/L's and

other certificates submitted to the client

EDUCATION:

NEW JERSEY CITY UNIVERSITY, Jersey City - NJ

Bachelor of Arts - 1995 Major: Economics Minor: Business

Administration - Management

COMPUTER SKILLS:

Email software: Lotus Notes 8.5 and Novell Groupwise

Microsoft Office: Excel, Word, Power Point, Access, Outlook,

Internet Explorer.

MRP / ERP software: Fourth Shift, JD Edwards One World & AS-400, SAP:

R/3, APO DP, SNP

Reporting and Forecasting software: Silvon Stratum, Prescient

Systems, Prisma, Cognos, GIIC, John Galt Solutions

PROFESSIONAL AFFILIATIONS:

The Association of Operations Management (APICS) - National and

North Jersey Chapter

LANGUAGES: Bilingual - English / Spanish

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