Technical support /help desk
Resume:
Dontay Crowder
Sandy Springs, GA
************@*****.***
Targeting Entry Level IT Positions
Kaplan University graduate offering a strong academic background in IT combined with
experience in helpdesk, administration and troubleshooting.
Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively
resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self directed
settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Education
KAPLAN UNIVERSITY Online – Chicago, IL, 5/2009- 8/2011
A.A. in Applied Science in Computer Information Systems
Tilden community High School – Chicago, IL 9/1999 6/2003
Automotive Technology
Technology Summary
In progress
Certifications:
Windows 9X/NT/2000/XP/Server 2003/Server 2008/Vista/7/8/Android/Apple/Blackberry
Systems:
Visual Basic, HTML, Java
Languages:
MS Project, MS Visio, MS Excel, Word, Power Point, Share Point, Access, Java, Visual
Software:
Basic, Windows Server 2008, Outlook and Outlook Express 2007 and newer.
Experience
B.P. of America – Warrenville, IL – Feb/2013 Present
• Tier 1 Technical Support Agent Responsible for complex issue resolution affecting the point of sale,
back office and credit card processing for all channels of trade.
• Provides support for hardware and software related issues; dispatches to third party vendors and
monitoring issue to resolution.
• The responsibilities include interacting with site personnel, third party vendors and other
representatives. Position requires effective problem solving, a thorough understanding of software
applications and the interdependencies of site configuration when investigating issues, advanced
troubleshooting skills and the ability to learn new concepts quickly.
• Utilizes remote access to re establish customer based systems. Recognizes when an escalation is
required and communicates with vendor and site operator to ensure required servicing is
appropriately coordinated
Apollo Colors Inc. – Rockdale, IL – Sep/2012 – Feb/2013
• Flusher 1 in warehouse, assisted in building orders to be shipped to stores, also house cleaned to
ensure high safety in the warehouse, Performed work on sit down propane forklift on a daily basis.
Comcast – Schaumberg, IL – Jan/2012 July/2012
Perform troubleshooting issues on all Comcast services, such as video, cable, phone, and
internet in the greater Chicago region via in bound calls from customers.
Also input data in our system, took notes, worked with databases and performed high security
checks to insure high customer satisfaction.
Sale Comcast products that will either enhance the customer’s current services or to just
switch from another provider
Billing performing duties while in an in bound call center and also having to make out bound
call as well
Coca Cola refreshments – Chicago, IL – May/2007 Jan/2012
Performed troubleshooting on network printers and also set up desktops for my supervisors.
Helped configure IP phones and Bluetooth headsets for fellow employees.
Order Builder in warehouse, assisted in building orders to be shipped to stores, also house
cleaned to ensure high safety in the warehouse and learned OSHA and 5S standards.
Performed work on a sit down electric forklift, manual and electric pallet jack on a daily basis.
Kmart – Chicago, IL – May /2006 – May /2007
Backroom Associate, help load and unload trucks and helped organize inventory, also loaded and
unloaded trucks with a sit down forklift on a daily basis.
Also assisted costumers when available and replenish shelves and displays with product.
Chicago City Services – Chicago, IL – May/ 2005 – Jan/ 2006
• Intern Operator to assist citizens of Chicago for non emergency requests.
• Assist fellow employees with PC issues such as non responding programs, missing documents, etc.
Available for Relocation & Travel
Contact this candidate