Manager Customer Service
Resume:
MICHAEL SCHMITT
*** ******** ******, *** *****, NY
***************@***.***
SUMMARY
Procurement and Supply Chain Management professional and attorney. Twenty-
five years of industry and consulting experience in contracts,
negotiations, system implementation, process change, sourcing and category
management. Proficient in SAP, Oracle, Excel, Visio, PowerPoint and Word.
EXPERIENCE
2013-Current Lockheed Martin Corporation, Hicksville, NY
Procurement Process and Compliance Manager for PSEG transition
. Redesigned and wrote new process for procurement operations
including review of suppliers
. Managed Procurement operations for goods, services and real estate
contracts and lease agreements
. Wrote Business continuity plan and risk mitigation plan for
procurement and implemented changes
. Implemented Sarbanes-Oxley compliance plan and procedures
. Implemented policies regarding conflict minerals, money laundering and
MWBE policies
. Wrote audit procedures and conducted internal audit
. Conducted buyer and user training for RFQ, SOW and procurement
process
. Managed buyers to assure compliance with all regulatory
requirements
. Conducted spend analysis and KPI measurements, implemented
dashboard and savings database
. Utilized SAP Purchasing software for Purchase Orders and
Contracts
. Implemented and utilized Poweradvocate for RFI's and RFQ's
2012-2013 Hitachi Consulting Corporation, New York, NY
Manager
. Team lead for major Procure-to-Pay projects implementing Oracle
Purchasing, i-Procurement, Procurement Contracts for manufacturing
company
. Gathered Requirements, gaps, prepared BR-100s (Business Requirements),
wrote MD-50s, configured applications, wrote test scripts, conducted
testing and training
2011-2012 PwC (PricewaterhouseCoopers), New York, NY
Senior Associate
. Team lead for major Procure-to-Pay projects implementing Oracle
Purchasing, i-Procurement, Procurement Contracts, and Inventory in the
software and utilities industries.
. Streamlined procurement processes with contract templates and buyer
workbench. Improved process for handling blanket, contract and
standard purchase orders and doing standard, direct and inspection
required receiving. Improved buyer productivity by setting up
Professional Buyer's Work Center and streamlining the Supplier
Relationship Management (SRM), Strategic Sourcing and RFQ processes.
2005- 2011 Computer Sciences Corporation, Falls Church, Virginia
Senior Consultant
. Team lead for Purchasing, Supply Chain and Customer Relationship
Management (CRM) improvement projects by implementing, upgrading and
troubleshooting processes and applications for SCM and ERP
applications for the United States Air Force and defense industry.
. Applications: Oracle Inventory, Purchasing, i-Procurement Order
Management
. Developed business models, gap analysis, configured applications,
tested functionality, quality assurance, transition planning, designed
and conducted user training for inventory and purchasing managers.
2001-2005 CE Inc., West Hempstead, NY
Procurement Manager
. Procurement Manager for web based service company
. Procured software and hardware for corporate
. Managed supplier base, wrote SOW, conducted auctions, RFQ's, RFI's
. Managed credit card services
2000-2001 Oracle Corporation, Redwood Shores, California
Senior Principal Consultant
. Managed and led teams for Oracle Procure-to-Pay and Supply Chain
applications implementations and upgrades for the telecommunications
industry which led to major changes in how products were configured
and bundled to maximize technology in meeting supplier and competitor
challenges.
1999-2000 1-800Flowers.com, Westbury, New York
Manager of Financial Planning and Analysis.
. Managed forecasts, implemented MRP/WIP/INV Oracle application and
integrated operations with finance for internet Startup Company.
1995-1999 Fuji USA, Elmsford, New York / Canon USA, Lake Success, New
York
Product Control Manager
. Managed forecasts, planning, tactical purchasing, and strategic
sourcing for international corporations for consumer products and raw
materials.
. Reduced inventory levels by 50 % while improving fill rate.
. Directly supervised purchasing and planning staff.
1993-1994 Esselte Pendaflex Corporation, Garden City, New York
Buyer/Planner
. Managed all contract purchasing, planning and forecasting for large
office supply products manufacturer.
1986-1993 Leviton Manufacturing Company, Little Neck, New York
Distribution Requirements Planner
. Managed largest distribution network including international
operations for leading electrical manufacturer.
. Set up Vendor Managed Inventory system at major retailers.
. Redesigned the distribution and traffic network to reduce inventories,
lead times and improve customer service.
. Conducted inventory audits, trained and supervised junior staff.
EDUCATION AND CERTIFICATIONS
Juris Doctor (JD)
Hofstra University School of Law. Elected to student government.
Securities Arbitration Intern. Passed New York State Bar exam on first
attempt.
Master of Business Administration (MBA)
Finance Major. St. John's University School of Business. Chosen for
Economics Honor Society based on 3.6 overall GPA and 4.0 GPA for all
Economics classes. Coursework in Operations Management.
Bachelor of Science (BS)
Physics Major. State University of New York at Buffalo. Founding Editor of
University Balance
Certified Supply Chain Professional (CSCP) from APICS
Certified Purchasing Manager (C.P.M.) from Institute for Supply Management
Certified Purchasing and Financial Applications Professional (O.C.P.)
Certification in Supply Chain Management Sales and Pre-sales from Oracle
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