Customer Service Electrical

Frank Gonzalez

**** **** **

North Bergen NJ ****7

**********@*****.***

240-***-****

OBJECTIVE

To obtain long term employment that allows for advancement in both learning

and professional

development in the computer and electronics field.

EDUCATION

06/2013 - Present ITT Technical Institute, Springfield, VA

Bachelor of Science Degree -Electrical

Engineering and Communications Technology

12/2010-12/2012 ITT Technical Institute, Miami, FL

Associate of Science Degree - Computer and

Electronics Engineering Technology

09/1990 - 07/1992 University Of Havana, Havana, Cuba

Bachelor of Science Degree - Physic (only 2

yrs.)

TECHNICAL SKILLS

- Experience cabling, installing and maintaining voice, video and data

systems.

- Hands-on experience analyzing, constructing and troubleshooting DC,

AC, Digital and complex circuitry to the component level.

- Able to read schematics and to use various electronics testing

equipment (DMM, amplifiers, Generators, Oscilloscopes, Logic Probes;

verifying frequency, resistance, voltage, power and current.

- Can construct electronics devices such as: amplifiers, mixers,

equalizers, transmitters and receivers.

- Knowledgeable with ladder logic, assembly language, C/C++, performing

PLC and Microprocessor programming.

- Performed installations and troubleshooting of computer hardware and

software. Also performed computer upgrades and configuration of

operating systems including Windows XP, 95+, MS Office, and some

Visual Basic programming.

- Proficient in Microsoft Word, PowerPoint, Windows XP, and Internet.

PERSONAL SKILLS

. Exceptional organizational and customer service skills.

. Bilingual: English and Spanish.

. Ability to work on a fast paced environment, multitask, and meet

deadlines.

. Can work in a team environment, and without supervision.

. Detailed and quality oriented and with strong problem solving skills.

. Highly motivated, quick learner, reliable, and a dynamic individual.

WORK EXPERIENCE

12/2013 - 04/14 Restaurant URBAN BUTCHER, Silver Spring, MD

Cook Helper

. Preparation and cooking food, operating dishwasher machine.

06/2013 - 08/2013 FTS USA (Contracted by Comcast/Xfinity), Miami

Lakes, FL

Cable Technician

. Installation, troubleshooting, support and maintenance of CATV,

broadband cable,

wireless, two-way radios, transportation, public safety and

satellite equipment using

in depth knowledge of software and hardware computer

knowledge,

telecommunications, cabling, and two way radios.

. Service and installation performed at various locations in the Miami

Dade Area using company assigned vehicle.

10/2012 - 06/2013 Multiband Corporation, Miami, FL

Cable Technician

. Installation and maintenance of voice, video and data systems.

. Troubleshooting technology problems and maintaining excellent quality

of service work.

. Work independently with the support of level two technicians and

provided technical support and on-going customer service.

04/2011-09/2012 Pool Services, Miami, FL

Pool Cleaner

. Cleaning pools around all Miami area.

. Working with chemicals to control PH on pools.

. Driving a company vehicle with chemicals.

04/2008 - 10/2010 Asplundh, Glendale, AZ

Tree Expert

. Cut trees using mechanical /manual tools, on power lines, undesirable

areas after fires.

. Eliminated plants by spraying chemicals products.

03/2007 - 02/2008 Esta Cabral Restaurant, Hermosillo, Sonora, Mexico

Entertainer

. Entertained customers with my singing and guitar playing of Cuban

music.

02/2006 - 02/2007 USG Corp., Glendale, AZ

Machine Operator

. Operated mixers, carton formers, and the filler station to create

sheetrock.

. Used forklift to move and store sheetrock pieces for packaging.

. Followed processors on computers to make sure the machines operated

correctly.

02/2003 - 02/2006 Chick-fil-A, Mesa, AZ and Tampa, FL

Cook/Team Leader

. Cooked fast food, elaborated salads.

. Received the merchandise weekly and kept the inventory.

. Lead a crew of 15 people.

06/2000-12/2002 Benny More Music Association Havana, Cuba

Entertainer

. Entertained customers with my singing and guitar playing of Cuban

music.

03/1993 - 05/2000 Electrical Substation, Havana, Cuba

Substation Operator

. Worked with High and Low Voltage Panels to distribute electrical

energy in the building.

. Controlled the hydro pneumatic system of the factory.

References Available Upon Request

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