Sales Quality Assurance

Tapan Banerjee

*** ***** ******, ***# **, Jersey City, NJ 07302

( +1-201-***-**** [pic] ******************@*****.***

PROFESSIONAL SUMMARY:

Over 7.5 years of diverse experience in the field of Quality Assurance -

Performance and Automation Testing.

Expertise in writing and executing Load, Stress, and Performance automated

tests with LoadRunner from version 8.x to 11.x. Have strong analytical

skills in identifying client and server side bottlenecks.

Expert in Performance Testing using LoadRunner with multiple protocols like

FLEX, Citrix, Java, .Net Think client, Tru-client, webservices, web

(http/html) with HP Diagnostics, AppDynamics, perfmon, unix monitoring.

Monitoring load balancers, webservers, app servers, db servers using load

runner tools, HP Diagnostics, Ignite, perfmon etc.

Good knowledge in running and analyzing performance tests on IIS, Weblogic

and JBoss servers.

Understanding of Java application services such as connection pooling,

multi-threading and synchronization concepts, and Java memory management

including garbage collection and heap parameters.

Analyze the CPU Utilization, Memory usage, Garbage Collection and DB

connections to verify the performance of the applications.

Familiar with Java Virtual Machine including garbage collection, heap size

and threading.

Knowledge in using Profiling tools like VisualVM.

Network analysis using Fiddler, Firebug, Wireshark

Experienced in working with QTP, BPT and other data-driven Frameworks.

Good knowledge in UNIX, SQL and Database - Sybase, SQL Server, GreenPlum

reporting.

Coordinate web application performance testing pre-tasks: Ensure

performance test requirements are received. Develop product specific

performance test plans. Working with business leaders to conceptualize and

define business requirements and transforming those business requirements

into non-functional requirements

Supervise script recording, ensuring correctness and quality with an

understanding of monitoring requirements based on test objectives, test

execution tasks. Coordinate test window and lab utilization.

Secure technical support for monitoring of infrastructure and to qualify

observations.

Flexible & capable of successfully managing multiple projects

simultaneously. Experience in working on Proposals, RFPs.

Business Domains - Banking and Finance, Payments, Logistics, Insurance.

WORK EXPERIENCE

. Performance Test Lead at Syntel Consulting Inc from May 2012 till date.

. Consultant at Capgemini India Pvt. Ltd from March 2011 to March 2012.

. Test Engineer at Tieto Software Technologies Pvt. Ltd from Aug 2010 to

Feb 2011.

. Analyst Programmer at Syntel International Pvt. Ltd from Aug 2007 to July

2010.

. Software Developer at WebPros Solutions Pvt. Ltd from Oct 2006 to Jun

2007

TECHNICAL SKILLS

. Testing Tools: LoadRunner versions 8.1 to11.52, Performance center/ALM,

GH Tester, QTP versions 9.5/8.2, QC

. Web Technologies: HTML5, ASP.NET

. Languages: Java, C, C++, C#.Net, VB, NET, XML,

. Database: Sybase, SQL Server, GreenPlum

. Operating Systems: Windows9x/2000/XP, UNIX

. Profiling tools: VisualVM, JProfiler

. Network Analyser: Fiddler, FireBug

. Performance Monitoring Tools: HP Diagnostics, AppDynamics, perfmon, UNIX

monitoring, Ignite, VisualVM

TRAININGS & CERTIFICATIONS

. HP0-M48 Loadrunner 11.0x certification

. Level 1 certification in Banking and Agile Methodology.

. Attended technical trainings on Java, JMS and XML.

EDUCATION QUALIFICATION

. Masters in Computer Application (2004 - 2007) from Andhra University,

India.

. BSc. Computers, (2001-2004) from Andhra University, India.

PROJECT DETAILS:

# Moody's Performance Testing

May 2012- till

date

Domain BNFS

Technology / Tools LoadRunner, Performance Center, HP Diagnostics,

VisualVM

Project Moody's is an essential component of the global

Description capital markets, providing credit ratings, research,

tools and analysis that contribute to transparent and

integrated financial markets.

Role Test Lead

Responsibilities Understanding complex business architectures and

design workload model for testing based on discussion

with component experts

Handling 20+ applications, Team management, work

assignment, tracking of deliverables.

Designed approach and developed visual scripts for

Load, Stress, and Performance tests in order to test

client and server side performance under various

conditions.

Coordinate web application performance testing

pre-tasks: Ensure performance test requirements are

received. Develop product specific performance test

plans.

Preparation of Performance scenario matrix, RTM, Test

Plan, test strategy documents.

Performance test execution and bottleneck analysis.

Daily interaction with team members to understand the

application complexities, issues and track daily

status.

Performance test result, bottleneck analysis

Maintenance of Performance Environment including Load

generators, Performance center.

Network analysis using Fiddler, Firebug, Wireshark

Monitoring of network, web-servers, DB servers and

JBOSS instances

Found many bottlenecks on client and server sides with

use of HP/Mercury suite. Effectively communicated

found problems to the appropriate departments in

written form through test report documentation. All

reports were stating clearly each bottleneck with

graphical presentation. All bottlenecks were found and

fixed prior to Production site releases.

# Mar Dakota Performance Testing

2011- Mar 2012

Domain Banking/Payments

Technology / Tools TeamQuest, UNIX, GH Performance Tester

Project This is a middleware performance testing. Middleware

Description here include different components responsible in

handling various requests provided from

users/customers. These requests are in different file

formats. Basically it's a banking payment application

handling various requests.

Role Team Lead

Responsibilities Discussion with BAs, client domain experts and other

component team members on gathering the non functional

requirements.

Preparation of Business Process decomposition

presentation.

Preparation of Performance scenario matrix, RTM, test

strategy and test plan.

Preparation of vbscripts, GH Scripts and configuration

of probes for monitoring.

Configuring the scenario for performance runs.

Preparation of PoC for Project using GH Performance

tester.

Monitor Process performance in UNIX during and after

the test execution

# Aug FENIX

2010- Feb 2011

Domain/Place Other/Ostrava

Technology / Tools LoadRunner 9.5

Project Fenix application is an application used by the end

Description user in processing a request for logs or any other

form of wood. The whole process is done by many other

users who inline check for availability of the same

and other requirements.

Application is accessed through Citrix servers and the

database is oracle.

Role Performance Test Engineer

Responsibilities Maintenance and updation of scripts using Vuser

generator.

Designing performance test scenario in controller.

Interacting with DBA and other technical experts

during and before Load Test run to analyze performance

issues.

Result analysis and comparison of release results.

Database, Citrix and tuxedo server monitoring.

Load test meeting with experts and customer.

Executive summary and technical report preparation.

# Feb SmartPost

2010-Jul 2010

Domain/ Place Logistics/Pune

Technology / Tools LoadRunner 8.1, Performance Center 9.10, QTP 9.5,

JProfiler

Project SmartPost is another part of FedEx which deals with

Description shipping courier services to remote areas that are not

covered under FedEx Domestic or Ground services. This

part only deals with Ground service. There are few

applications like Location Management, SPEeDS, SSP,

etc which are used by the end users.

Role Analyst Programmer

Responsibilities Creating scripts using Vuser generator

Creating test data for final execution.

Creating performance test scenario in Performance

center

Execution of scripts in Performance center

Result analysis and report preparation.

# Feb 2009-Jan FedEx POS

2010

Domain/Place Logistics/Pune

Technology / Tools QTP 9.5, QC, Manual testing

Project Scripting is to be done for FedEx Shipping

Description application. It contains screens for Accept, release,

others which in turn have many other screens.

Shipments are delivered using various services

available. Each shipment has a unique shipment number

that is generated using a barcode generator. Recently

it has been moved into WebServices environment where

each request is processed using defined webservice.

Role Analyst Programmer

Responsibilities Creating new test cases based on new SRS document.

Analyzing the manual test cases.

Scripting the test cases using BPT framework.

Functional Testing, smoke testing, regression testing,

using QTP Scripts

Analyzing the failed test scripts.

# AllState

Sep 08-Jan 2009

Domain/Place Insurance/Pune

Technology / QTP 9.5

Tools

Project It is an application used for insurance claims. New

Description Folios are created depending on department details.

These Folios can even be edited or viewed or modified

depending on the requirement of the end user. Our aim

was to check the search and create new folio

functionality with 3000 users.

Role Analyst Programmer

Responsibilities Analyzing the manual test cases

Scripting the test cases using framework.

# FedEx Services

Jan 08-April 2008

Domain/Place Logistics/Pune

Technology / LoadRunner 9.0

Tools

Project The purpose of this initiative is to provide Web-Based

Description Alignments including Account, Entity, Facility and

Territory Building Blocks that support existing

Alignment Rules and Functionality currently implemented

for Sales. The CASH application participates in

sales.fedex.com's Web Single Sign On (WSSO). This

allows users to seamlessly switch between applications

within the sales.fedex.com without having to login to

each application individually. Upon entering

sales.fedex.com, the user enters a single user id and

password that authenticates them for all applications.

Role Analyst Programmer

Responsibilities Gathering requirements for business scenarios.

Understand the solution architecture/design and

its performance requirements

Develop strategy and approach for simulating a

real-time workload and measure

software performance under workload.

Recording and enhancement of Vuser Script.

Execution of the script in Controller.

Instrument various layers of the software (and

hardware) for monitoring their performance under load

Analyzing and documenting results.

# Daimler (MBC-POS)

Oct 07-Jan 2008

Domain/Place Automotive/Pune

Technology / LoadRunner 9.0

Tools

Project This is a management process. It is structured in major

Description activities, which can be assigned to a group/individual

by the Sales Manager or by the system in certain

situations. Status of the activities moves from passive

to ready for execution to in execution to complete. In

case the activity is not finished in the given

execution time slot the status changes to overdue and

if it is not finished even in the enforcement time

slot, the activity is cancelled.

Responsibilities Preparing Load Runner scripts

Enhancing the script by implementing user defined

functions

Execution of the script in Controller.

Analyzing and documenting results.

Role Analyst Programmer

Personal Profile:

Name : TAPAN BANERJEE

Date of Birth : 23-09-1984

Sex : Male

Passport Number : F8102945

Visa : H1B valid till Dec 2015

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