Customer Service Representative

Lucia Conway Achievement-oriented customer service professional with

***** ******* *********** *****-******** experience in operations,

Hills Drive dispatch and retail within fast-paced customer service

South Bend, IN environments. Strong analytical skills, excellent

46628 multi-tasking and organizational aptitudes with a proven

269-***-**** ability to influence team partners. Effective bilingual

*********@*****.** communicator and superb problem-solver with a strong,

m practical business sense and demonstrated ability to

analyze and interpret issues quickly and accurately. Enjoy

supporting the efforts of multiple departments.

Solid credentials: A.S. - Management honors graduate.

Experience

Customer Service Representative

July 2013 - Present: R.A.S. Delivery Services - Elkhart,

IN

Dispatch drivers to customer sites. Monitor delivery

performance.

Schedule and coordinate deliveries from multi warehouse

locations to customers.

Translated established company procedures into Spanish for

other company personnel.

Customer Service Representative

March 2006 - September 2007: Towne Air Freight - South

Bend, IN

Scheduled freight pick up. Prepared delivery and arrival

estimates.

Performed data entry and provided phone support.

Cashier Supervisor (Seasonal)

July 2012 - November 2012: Specialized Staffing/Notre Dame

- South Bend, IN

Supervised daily activities of cashiers.

Trained temporary cashiers in POS system and ND policy and

procedure.

Maintained zero balance in registers at end of the day.

Tax Preparer (Seasonal)

January 1999 - Present: H&R Block - Niles, MI

Prepared Federal and State tax forms and documents for

clients.

Provided budget management / Tax planning advice for

clients.

Answered telephones, maintained client tax record, and

performed general data entry.

Proficient in preparation of complex tax scenarios

including: business travel, Schedule C, rental and

multi-state.

Completed minimum of 15 credit hours in Federal tax law

including ethics per year to maintain certification.

Education

A.S. Business Administration

July 2013: Brown Mackie College, South Bend, IN

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