Customer Service Manager

Christi McClain

**** ******** **** ******* ** ***51

Email: *******.********@*****.*** Mobile Telephone: 815-***-****

~ Highly Accomplished Administrative Manager ~

Retail * Sales * Customer Service * Inventory Control * Store Management

Brings more than 13 years of progressive career success in office

administration and management. This requires an advanced education and a

very broad skill set along with outstanding communication, collaboration,

negotiation and management skills to achieve the goals of excellence in

customer service to promote corporate growth and increase profits.

HIGHLIGHTS OF QUALIFICATIONS

Process Improvement * Team Leader & Team Player * Budgetary Oversight

Trainer & Mentor * Solid Team Builder * Agile Collaborator * Adept

Negotiator

Customer Service Champion * Proven Leadership Skills * Exceeds Expectations

Revenue Generation * Needs Based Solutions * Inventory Control * Operations

Analysis

SELECTED PROFESSIONAL ACHIEVEMENTS

SELECTED as Group Leader for the Region to coach attainment of KPI (Key

Performance Indicators) to enhance corporate growth, increase profits and

retain customer loyalty.

IMPLEMENTED a job tracking system that allowed the Company to know

precisely where money was going, why it was going and uncover areas for new

opportunities.

INCREASED sales by 3% in seven months over 2009 actuals in a down economy

by closely listening to the customer and their needs and providing the best

economical solution while preserving profit.

NEGOTIATED a 5% discount in manufacturing costs which saved the Company

thousands.

PROFESSIONAL EXPERIENCE

Licensed Optician, Spex, Grayslake IL 2013-

Present

Licensed Optical Manager, Sears Optical, Akron Oh

2011 - 2013

Licensed Optician, Spex, Buffalo Grove, IL

2010 - 2011

Retail Manager, EyeMasters, Beachwood, OH

2009 - 2010

Sales Supervisor, Lenscrafters, Canton, OH

2007 - 2009

Office Manager, Dr. Joann Briggs, Fairlawn, OH

2006 - 2007

Store Manager, Pearle Vision, N. Canton, OH

199 - 2006

EDUCATION

Master of Business Management - Walden University

Bachelor of Administration; Business Management - Walsh University

Licensed Optician, Ohio, ABO Certified

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