Customer Service Assistant

Briann K. Bayne

**** ***** ***, *** ******** Oh. 44319

740-***-**** – ******@*************.***

To Whom It May Concern,

In addition to receiving a Bachelor of Arts degree in Psychology at Ohio Dominican University, I have consistently worked two jobs while going to school and have acquired a lot of skills that I think have prepared me to be successful such as:

Being able to work well with others by communicating and articulating ideas and strategies for problem solving from experience organizing/running fundraisers and high end events at ODU, working with children and their parents and working in retail.

Excellent time management and multi-tasking skills.

I possess the quality of building strong relationships and keeping them.

An assertive, goal driven, and positive attitude from working with other in the classroom and at various jobs. I’m an individual who is self-motivating as well as someone who has been successful at motivating others.

Extreme knowledge and expertise in managing various tasks and operating Word, Excel, PowerPoint.

Additional capabilities are listed in the enclosed resume. If you are interested in a highly motivated and very qualified professional please give me a call. Thank you for taking the time to review my resume, I look forward to hearing from you.

Sincerely,

Briann Bayne

Enclosed Resume.

EDUCATION

Ohio Dominican University

Columbus, Ohio

August 2009 – May 2013

Bachelor of Arts in Psychology

PROFESSIONAL EXPERIENCE

Ohio Dominican University

Baseball Assistant

August 2009 – May 2013 Columbus, OH

Take stats at baseball games and total them after every game for each player.

Calculate batting averages and Pitcher’s ERAs.

Travel with the team and responsible for sending the final score and statistics to

the ODU Sports Information Director.

Work in baseball office at least two days a week, answering the phone, organizing

new recruit information that is received in an excel spreadsheet.

Communicating to recruits on behalf of the coaching staff.

In charge of handling money and all registration processes when there are

baseball camps and fundraisers.

Give campus tours and explain the ODU baseball program to potential students.

Bakers Shoes

Sales Associate

July 2012- February, 2013 Columbus, OH

Greet and welcome customers.

Interact with customers to figure out their style preferences in order to find and sell them shoes that are best for their personal style and/or comfort.

Answer the phones and questions for any customers who call in.

Organize shoes in the back according to section, name, color and size.

Put away and organize restock.

Swiffer, vacuum and wipe down mirrors and shelves when the store closes.

Help the managers count the money at the end of the night and close registers.

Tiffany and Company

Seasonal Operational Assistant

November 2011- January 2012

Answered phones and questions from customers who called in.

Organized and filed reports from each business day.

Worked with customer service by cleaning Jewelry and receiving and filing customer information to send out repairs.

Received repairs and contacted customers to let them know their repairs were ready for pick up.

Wrapped up and boxed merchandise in the back to put on the floor.

Checked inventory to see if we did or did not have the item in stock.

Re-ticketed items when there was price change or if an item needed it.

Restocked and organized the inventory on the floor and made sure every item was in the right section and also cleaned the windows and glass cases so that the store was always presentable.

College Nannies and Tutors

Nanny

August 2010 – May 2012 Columbus, OH

Taking care of children ranging from toddlers to pre-teens; providing for them and

making sure they are fed and taken care of.

Household duties such as cooking, cleaning and taking care of pets.

Driving kids to and from school, sports and activities.

Trained and certified in CPR and First Aid.

COMPUTER SKILLS

Proficient in Microsoft Excel, Word, Outlook and PowerPoint

Monday, July 15, 2013

To Whom It May Concern:

I am pleased to write this letter of recommendation for Briann Bayne, a recent graduate of Ohio Dominican University. I have known Briann for four years. As the head coach, I hired Briann as a work study student her freshman year for the Oho Dominican baseball program. During those years she became more than a work study student; she became a very important part of our program. It is on the basis of this experience that I write this letter of absolute support for Briann Bayne.

Throughout her years as a work study student, Briann was responsible for an increasing number of tasks within our program. Primarily hired to take care of statistics throughout the year, her responsibilities grew as a result of her excellent work. She assisted with our camps and clinics, helping to organize and structure all aspects of the camps. She served our program as a recruiting assistant, meeting and touring key recruits and their parents. Among her many other responsibilities included the organization and maintenance of our recruiting system. Regardless of the undertaking, Briann was prepared and executed every task with enthusiasm and utmost competence.

Beyond her absolute abilities to manage every assignment effectively, she has shown an incredible work ethic, often juggling two or three jobs while taking classes in order to help pay for her education. Despite the demands on her time that few students have had to face, she managed these responsibilities in an absolutely professional manner. Among her many gifts, perhaps her greatest is her personality. Each day Briann came to work eager and prepared with an infectious, upbeat demeanor, which had a positive impact on everyone around her.

Briann is bright and insightful and has a quiet determination that will allow her to achieve all she chooses. She is an excellent listener and learner and more than capable in the classroom. As a coach and athletic administrator for 35 years, I have been blessed to watch, witness, and work with hundreds of students. Of the hundreds of young men and women I have worked with, Briann is among the very best. Simply stated, she is very special. The positive impact she had on our program cannot be overstated. She is an amazingly talented young lady who has the ability to succeed regardless of her chosen path. Please give Briann every consideration when reviewing her application. She is a deserving and exceptional candidate.

Sincerely,

Paul Page

Head Baseball Coach

Ohio Dominican University

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